Air France-KLM and ADP: a “correspondence pass” to speed up connections to Roissy-CDG

Roissy Airport-Accelerate one-hour month’s correspondence: Air France-KLM and the Paris airport manager took a first measure in Roissy-Charles-de-Gaulle to defend the Parisian “Hub” in the face of ultra-competitive correspondence platforms like Doha, Dubai or Istanbul.

As part of their strategic partnership sealed a month ago. Nevertheless, the ADP (Paris airports) group and the Franco-Dutch air group, which is its main customer, have launched a device to secure short correspondence. In addition,

“Short Connection Pass” (short correspondence pass): this is the notification that passengers now receive whose correspondence is deemed “at risk” according to real -time data of the two actors – estimated journey time up to the boarding gate. Similarly, waiting for the controls, updated schedule of the next flight …

This pass gives them priority access to security controls. police formalities at Roissy-CDG airport, “the most powerful Hub air france-klm adp: “correspondence pass” in Europe in terms of correspondence offers”, according to Air France.

“This is an extremely strong issue for Air France” of which half of the customers (up to 140. 000 per day) are in correspondence, explains AFP Arthur Schmitt Director of Hub Customer Service for Air France.

“Correspondence always generates stress. The challenge for us is to make CDG as attractive as possible for this type of travel, ”he added.

According to him. it is essential that the passenger does not have to “run” and can make his correspondence in a “serene” manner.

When the connection time goes under a certain threshold – 45 minutes for example between a Toulouse -Paris flight. a departure to New York – a priority treatment is automatically triggered, explains Air France.

Air France. which has contact details of almost 80% of its customers, will send this pass by SMS and by email air france-klm adp: “correspondence pass” 30 minutes before their arrival in Paris-Charles de Gaulle.

If the customer has not received this message. he will be automatically identified from the first scan of his boarding pass.

“The new element is that our notice agents who systematically scan the boarding card know that the passenger must be accompanied. that he must pass in a priority way,” said Valérie Senentz, director of the Paris-CDG aerogares.

Under the eye of President Emmanuel Macron. Philippe Pascal, a new CEO of the ADP group, and Benjamin Smith, the director general of the Franco-Dutch company, formalized at the Bourget show in June an “unprecedented partnership” between their two companies called “Connect France” to improve the customer experience.

© Agence France-Presse