Eva thought he was going on vacation for two weeks with her family. “We preferred to reduce to a week, not knowing what was waiting for us.” The tenant on rue des Aigrettes was right to play caution. On July 10, 2025, she received an invoice of € 1,370 and another from € 178 in Primagaz. “To be paid before July 15,” she smiled bitterly, this same Tuesday cleaver where we meet her, in her street at the entrance to Plougonvelin, in the company of neighbors tormented by the same situation.
“I have been asking for my bills for a year. Legally, you cannot enter a house without a gas contract, ”fulminates Jennifer Fleury. Among the first installed in this new set of 31 dwellings (pavilions and small collective buildings), it mobilized, in the summer of 2024, the energy mediator and multiplied the calls to the supplier before receiving, on July 3, a year later, a first note of € 928 followed, on July 10, of five invoices totaling € 1,078. “To be settled before July 19. Otherwise, I accesses penalties, ”she reads on a letter that does not raise her sympathy for Primagaz.
Do not pay consumption before the start date of the contract?
In support of these inhabitants, Anne de Baer intends to avoid them too heavy financial difficulties: “only pay your consumption after date of signing the contract (roughly corresponding that of receipt of the mail), as written on the document”, recommends the employee of the Brest branch of the association for the defense of Consumers and users CLCV. It also points to, on invoices, the absence of a consumption index, which nevertheless specifies the consumption of gas of each household.
Nexity and BMH in support
Related statements have been carried out however. Deploring the dismay of residents of rue des Aigrettes, Nexity, manufacturer of this real estate complex, in partnership with Brest Métropole, took matters into my own hands: “I also hold a monitoring of contract signatures. This Tuesday, there are still five of Tuesday, ”says Jérémy Gargam.
The head of real estate operations at Nexity did not imagine coming there when his company passed the market for the supply and distribution of the gas of the inhabitants of this street, via two collective tanks, for fifteen years, to the national leader in the delivery of gas in bottles and in a reservoir. “We were alerted in December 2024, by BMH, following a TV report highlighting the billing problems at Primagaz”.
“It’s being set”
In fact, “we encountered serious problems linked to the massive change in our computer system last year. It was not a small bug, ”says Vincent Chabrolle, Sales Director of Primagaz. “He has caused billing delays. But it is being settled. Our goal is to chat with each client or lessor to start again in a most serene and most peaceful relationship as possible. ”
As proof of understanding of the inconvenience caused to its customers in Plougonvelin, Primagaz proposed to exempt them from “opening costs of € 85 and monthly subscription costs, of the order of € 10-15”. Not sure it serves as a valve. Especially since no gift is envisaged on consumption bills. Otherwise the possibility of adjusting them in three times or getting closer to BMH for the most delicate situations.