“Air Canada, never again!”: Back to the missed Cégep and loss of revenue of $ 4,000 for this family of Repentigny | Jdm

Employees who hide so as not to answer questions, loss of income of more than $ 4,000 and a return to Cégep, this is the nightmare week that a family of Repentigny lived in Cuba, after a return scheduled for night … Moreover, Maybe.

“Air Canada, never again!” Lance Karina Charlebois in interview with Journal From Cayo Coco. However, to Cuba, as she comments on the “nightmare trip” that she lived with her spouse David Dagenais and their two children, Jasmyne (6) and Nathan (2 years old).

After a week in the sun that had gone well. Moreover, the autonomous worker of Repentigny learned that the Air Canada on -board agents had triggered a strike.

“We learned that our flight was canceled the day before our return on August 16. Meanwhile, Initially, we were not very worried, believing that everything would “air canada, never again!”: back arrange in the 48 at 72 hours. But it didn’t happen like that, ”she says.

Failing information

The travel agency that had organized the travel of the family to Cuba did everything to obtain information on the measures put in place by the airline to repatriate customers. But the wait on the phone was endless and the line was cut without notice, leaving the professionals unanswered.

Air Canada agents on site in the hotel complex were barricaded themselves in their room so as not. to have to face the dissatisfaction of travelers.

Do not believe that a forced vacation in the Caribbean is “air canada, never again!”: back easy. In addition to missing hygiene products for a baby in bed. missing his return to Cégep de l’Assomption where she begins a career reorientation in administration, M^me Charlebois has lost many household maintenance contracts. His spouse, construction worker, also had to cancel a week of work. The couple would have lost about $ 4,000 in income, not to mention the anxiety generated by the situation.

Still worse

Repentigny’s little family was to return on Monday morning by a flight including a long stopover. in the middle of the night, at Pearson of Toronto airport, before heading for Montreal. The height of misfortune, the flight was also canceled a few hours before departure.

The repatriation of forced vacationers is finally planned for the night from Monday to Tuesday … if all is well.

“We will see if we take measures to obtain compensation for “air canada, never again!”: back this stressful mishap. but for the moment we just want to go home,” sighs Karina Charlebois.

At the Canadian Public Service Union. which represents the 10,500 Air Canada, spokesperson Nathalie Garceau explained to the Journal that its members returned to work 100%.

On the Air Canada side. we were sent to a press release published on August 19 in which we could read that “some flights will be canceled in the next seven days”.