Air Canada reports by one week the flight of two unaccompanied minors

“I think the most difficult is really for children to stay. Furthermore, wait a week for their return flight. Meanwhile, It is very different for adults. Meanwhile, If I were there. Consequently, and believe me, if there was a flight to bring them back to Toronto, I would have taken it. Therefore, But it becomes really very difficult, ”said GODORTSKY to CTV News Toronto in an interview on Wednesday.

This text extracts a translation of an article by CTV News.

The two children of Carolina Godoresky. Meanwhile, Michelle and Tom, gave themselves up for Prague on August 8 to spend a vacation with their grandparents, who arrived from Israel in the Czech capital to join them. However, Mr. Moreover, GoDoresky says they took the plane without problem with Air Canada as unaccompanied minors.

Children aged 8 to air canada reports one week 11 who travel alone must go through the support service for unaccompanied minors, indicates the Air Canada website. Moreover, This service is optional for young people aged 12 to 17.

Thanks to this service. Meanwhile, the staff of the airline and the airport supports them from the start to the end of their trip, ensuring that they are united with their appointed tutor to their final destination. Furthermore, Unaccompanied minors are also only allowed to travel on direct flights.

The flight of children GoDoresky was initially scheduled for Wednesday at 1:40 p.m. Similarly, local time. Moreover, but it was canceled due to the strike of on -board agents, who formed strike stakes to claim more equitable wages and remuneration for the work they do air canada reports one week on the ground before the plane takeoff.

About 10. 000 on -board agents joined the strike stakes on Saturday morning and, barely a day later, the Minister of Employment, Patty Hajdu, ordered them to resume work by invoking a controversial provision of labor law, which the members of the union refused to do. The union and the airline have since concluded a provisional agreement.

“We are sorry, this flight is canceled due to a labor conflict that affects our operations. Work conflicts are independent of our will. can affect flight schedules before, during and after periods of stopping or slowdown in work, “an automatic email sent by Air Canada, to Ms. Godoresky’s children.

In this email. consulted by CTV News Toronto, Air Canada indicates that its reservation system search for flights “up to three days after” their cancellation, including those offered by competing airlines. “Unfortunately, we air canada reports one week have found no option available that corresponds to your route,” said email.

Tom. Michelle were to return to Toronto next Wednesday, August 27, on a flight which was to land in Toronto Pearson shortly before 5 p.m.

This worries the mother. especially since she says she failed to reach Air Canada despite her many attempts by phone and email. However, as part of the support service for unaccompanied minors, parents are required to contact the Air Canada Reservation Service.

“I’m really worried,” said Carolina Godoresky. “There is a lot of uncertainty around this whole situation and. as a parent, we really want to make sure that his children are safe and can go home as expected.”

While their grandparents take care of Tom and Michelle until they can go home, Mrs. Godoretsky says he explored all the possible tracks to bring them back to Toronto earlier.

“We need a direct flight to children if they travel alone. I even looked in all the surroundings of Toronto. up to 10 am, including in the United States, where I could go by car to pick them up at the airport, “added Ms. Godoresky, adding that she had found no options that suited them.

Gabor Lukacs. president of‘Air Passenger Rightsbelieves that it is “completely unreasonable” from Air Canada to reserve them on a flight a week later, as this breaks the provisions of the Code for the Protection of Air Passenger Rights (APPR) of Canada, which provides for a period of 48 hours after the initial departure time.

“Or they (the airline) must buy tickets to them from a competitor. air canada reports one week Air Canada is also required to provide passengers with meals. accommodation for the night and 600 euros per passenger under European regulations, “said Lukacs to CTV News Toronto on Wednesday.

For his part, Mr. Lukacs says that Air Canada must explore the options offered by neighboring airports to allow GoDoresky children to take the plane. and not only in Prague, citing Vienna and Frankfurt as possible options. The defender of the rights of air travelers claims that there is “no reason” for Air Canada to be able to put the two children on a flight earlier. adding that this breach of his obligations under approval could lead to a fine or costs, as provided for in articles 174 and 175 Transport law in Canada.

Mr.. Lukacs recommends that Carolina Godoresky to find out about the services offered by other airlines for unaccompanied minors. to air canada reports one week reserve places on the next flight, even if the initial cost is exorbitant, because Air Canada would be required to cover additional costs.

In an email addressed to CTV News Toronto. Air Canada said they were in contact with the family and have found other transport solutions. “Please note that this situation is due to our policy that unaccompanied minors can only travel on non-stop Air Canada flights for security reasons. ” said it.

In an interview on Tuesday granted to the Canadian press. Mark Nasr, executive vice-president and director of the Air Canada exploitation, said that the airline was “deeply sorry” towards all its customers and that it “tried to rectify the situation and allow them to continue their trip”. “When customers buy a ticket on Air Canada, they trust the brand. We made a promise and we did not keep this promise, it’s as simple as that. We air canada reports one week are going to regain this confidence and it will start now … by putting the planes back in the air, “he said.

Air Canada estimates that returning to a full service will take between 7 and 10 days.