bonus.ch S.A.
Lausanne (ots)
17% of the insured people have changed cash-Maladie for 2025. And the trend accelerates: for 2026, 32% of the population plans to terminate their insurance, anticipating a new significant increase in premiums. Even more striking, 30% of the insureds declare themselves ready to give up purely and simply the obligation of health insurance.
Since 2009, the online comparison bonus.ch allows the Swiss population annually to give their opinion on the theme of health insurance. In May 2025, more than 4,500 people responded to the satisfaction survey and who evaluated their insurer on the following points: increase in premiums, clarity of information transmitted, processing of services and customer service. The responses were converted into a note between 1 and 6, 6 being the best note.
Between 2023 and 2025: 53% of cumulative cashier changes
In 2023, while the premiums-maladie had climbed an average of 6.6%, 19% of the Swiss population had turned to a new service provider. Last year, faced with a historic increase of 8.7%, the number of people who changed cash-Maladie was 17%. For 2025, it is also 17% of the insured people who turned their backs on their insurance in response to the increase of 6.0%.
In Italian Switzerland, more than one in five has left their cash register
In the past two years, Ticino has been the canton most affected by the increase in premiums-maladie with an average increase of 10.5%. It is therefore not a surprise to note that the highest rate of change is recorded in Italian Switzerland (21%), while it reaches 17% in German -speaking Switzerland and French -speaking Switzerland.
The 50-59 year olds at the top of the cash changes: 1 of 4 has taken the footsteps
The fifties display the highest rate of change in the country (25%), while the insured of 80 years and over remain widely faithful to their fund (only 13% of change).
83% of the requests for tenders are motivated by the search for savings
Year after year, data confirm this: the evolution of premiums strongly influences the loyalty of insured. According to the analysis of bonus.ch, 83% of Internet users who asked for a new health insurance offer mention the desire to save as main motivation. Disstablishment with their current cash register only concerns 5% of them.
One in three people ready to change cash-Maladie for 2026
Last May, when the estimated increase in premiums-maladie was between 4% and 6%, almost a third of the respondents at the bonus.ch survey anticipated a termination and a change of service provider for the year 2026.
Two thirds of the Swiss Italian (ne) plan to leave their cash register in 2026
There is a strong regional disparity with the intention of changing cash registers. Italian Switzerland appears to be a region breaking with the current system, with a record number of 66% insured who are intention to opt for a new service provider. German -speaking Switzerland displays the highest inertia in the face of change, with more than 8 out of 10 people who do not plan to terminate their insurance. Finally, 32% of the Romands are planning to turn to another health service provider for the year 2026.
85% of the insured of 80 years and over plan to remain faithful
The intentions of change vary considerably depending on age. Thus, 85% of 80 years and over display the desire to keep the same cash register despite the significant increase in premiums planned in 2026. Conversely, this rate drops to 36% in the age group of 40 to 49 years.
30% of the Swiss population is ready to give up the health insurance obligation
Last year, Bonus.ch surveyed the Swiss people on the idea of a unique box-maladie by canton. In a context of strong increases in premiums-maladie, 76% of respondents had responded favorable. In 2025, the online comparison portal was interested in another means of reforming the current health system, since it was a question of whether people would be ready to give up the obligation to have health insurance (free choice to secure or not). Result: nearly a third of the surveyed responded in the affirmative.
Almost one in two Italophone It is questioning the legitimacy of the cash regulation
Italian Switzerland is clearly distinguished: almost half (46%) of its inhabitants would be ready to call into question the very principle of compulsory health insurance. French -speaking Switzerland (27%) and German -speaking Switzerland (29%) show stronger membership in the current system, with less than a third of the respondents in favor of abandonment.
Reduce bonuses-maladie: the Swiss population relies on the return of the general practitioner
Questioned by the bonus.ch comparator, the Swiss insureds were invited to choose the only measure they would accept to lower their health insurance bonus. Result: more than a third (36%) acclaim the family doctor’s model as the first gateway to the care system, relegating the direct use of specialists in the background.
Behind this solution deemed pragmatic, only 11% would accept the increase in the deductible, 10% would consider a priority consultation with an authorized pharmacist, 9% would turn to the closure of certain hospitals, 6% agree to reduce services and 4% would favor an increase in the share.
Standing fact: almost a quarter of the insured (23%) refuse any reduction measure.
More than a quarter of the population of Italian Switzerland is not willing to compromise
In French -speaking Switzerland, membership of the model of the general practitioner on the front line is particularly strong, with 40% of the surveyers which make it their priority measure, against 32% in German Switzerland and Italian Switzerland. Conversely, it is in Italian Switzerland that the reluctance to the concession is the most marked: 27% of the insured refuse any measure, against 25% in Romandy and 20% on the German side.
Almost half of the Swiss population is not satisfied with the current minimum franchise
The National Council recently validated the increase in the minimum deductible for adults with regard to basic health insurance. The opportunity for bonus.ch to question the insured on the amount of the minimum deductible deemed ideal.
First observation: 51% of surveyers agree with the current CHF 300 franchise .-, while 35% would be favorable to a higher deductible and only 14% would prefer a lower deductible.
More than one in five Italianophone would accommodate a deductible less than CHF 300.-
45% of the Italian Swiss are satisfied with the current minimum franchise, against 51% and 52% in German -speaking Switzerland and 52% respectively. On the Italian-speaking side, 22% would see a good eye a franchise below CHF 300.-, against 16% among Francophones and 10% among German-speaking.
The German Swiss (e) are most an increase in the minimum deductible, at 38%, against 32% for other linguistic regions.
Satisfaction – Global note 2025
Despite the increase in bonuses, satisfaction remains there: the insured assigned an average note of 5.09 out of 6 at their cash register, a score in very slight increase compared to the previous year (+0.01 point).
Regional satisfaction – Global appreciation
The German Swiss are the most satisfied with their health insurance: in 2025, 81% of them give a “good” or “very well” assessment. A figure consistent with their low intention to change cash for 2026. The Romands follow with 72%, while the more critical Italian Swiss, only grant this positive mention at 46%.
What are the best rated boxes in 2025?
With a general note of 5.3 out of 6 (mention “good”), the Caisses-Maladie Helsana, Swica and Visana are distinguished in 2025 as the most popular providers.
Agrisano, Atupri, Concordia, CSS, Oekk, Sanitas and Sympany hoist themselves just behind the top trio with the overall note of 5.2, mention “Good”. KPT completes the 2025 podium with a general average of 5.1, mention “Good”.
Access to the Caisses Maladie satisfaction survey:
https://www.bonus.ch/zrMIEG9.aspx
Access to the notes of satisfaction of the Caisses-Maladie:
https://www.bonus.ch/zr8JQSM.aspx
Access to the comparison of health insurance premiums:
https://www.bonus.ch/zrS59TA.aspx
For more information:
BONUS.CH SA
Patrick Ducret
CEO
Place Chauderon 20B
1003 Lausanne
021.312.55.91
Ducret (a) bonus.ch