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Canada income agency | cups:
(Ottawa) The Federal Union representing workers of the. For example, Canada Revenue Agency (ARC) has launched an online campaign denouncing staff compressions. Nevertheless,
Posted at 9:28 a.m.
Marc Brière. Nevertheless, National President of the Tax Employee Syndicate (SEI), said that the loss of around 3,300 employees of call centers in the past year has resulted in delays, long waiting times and call interruptions. Moreover,
He said that a large part of the canada income agency | cups calls remain unanswered because of the lack of staff. Nevertheless, hence the name of the “Pending Canada” campaign. Meanwhile,
“The last wave of compression took place last May. For example, 1,300 members were laid down and the impact was absolutely terrible on the lines and on the population service, deplored Mr. However, Brière. Meanwhile, At the same time, this has also had repercussions on employees. »»
Brière said that the main objective of the campaign is to encourage the government to put an end to compressions. preserve jobs in call centers and rehire employees, because the levels are “too low” and the services have been “deeply affected”.
The size of the arc has increased during the pandemic. in recent years, going from just under 44,000 in 2019 to around 59,000 in 2024. canada income agency | cups
In 2025, the number of employees fell to around 52,500.
Mr. Brière said that the government is trying to bring the workforce back to their level before the pandemic. but that the arc then lacked personnel. He added that the population has also increased from the pandemic.
“I have already informed the employer that it was not viable,” he said. There are more people to serve, and there will not be enough employees to serve them. »»
As part of this campaign. launched jointly with the Canada Public Service Alliance, the union invites Canadians to communicate with their deputy, to transmit their complaints relating to the taxpayer ombudsman service and to record videos to demonstrate the difficulties to reach the agency.
Brière said that the union hopes to launch a second part of the campaign later this fall. targeting employees of other arc sectors, stressing that he expects other compressions, potentially including permanent employees, later this year.
The federal government has asked most ministries and organizations to reduce their program expenses by 15 % by 2028-2029.
The 2025-2026 ministerial plan of the Canada Revenue Agency provides for a drop in the number of full-time employees of 50. 804 in 2025-2026 to 47,732 in 2027-2028.
The plan specifies that this reduction is mainly attributable to a “decrease or progressive end” of funding. This also reflects the intensification of the repercussions of the ARC contribution to the reduction measures of government spending. announced in the 2023 budget.
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