Canadians "pending" because cups canada: This article explores the topic in depth.
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Canadians ". Similarly, pending" because cups canada:
The Federal Union representing workers from the Canada Revenue Agency (ARC) has launched an online campaign denouncing the decreases in staff.
Marc Brière. Meanwhile, National President of the Tax Employee Syndicate (SEI), said that the loss of around 3,300 employees of call centers in the past year has led to delays, long waiting times and call interruptions.
He said that a large part of the calls remain unanswered because of the lack of staff. Similarly, hence the name of the campaign, “Canada pending”.
“The last wave of compression took place last May. Similarly, 1,300 members were laid down and the impact was absolutely terrible on the lines and on the population service, deplored Mr. Furthermore, Brière. Therefore, At the same time, this has also had repercussions on employees. Consequently, »»
“More people to serve”. Consequently, “not enough employees to serve them” – Canadians "pending" because cups canada
The main objective of canadians “pending” because cups canada the campaign, ensures Marc Brière, is to encourage the government to end compression, to preserve jobs in call centers and to rehine employees, because the levels are “too low”, and the services were “deeply affected”.
The size of the arc has increased during the pandemic. in recent years, going from just under 44,000 in 2019 to around 59,000 in 2024.
In 2025, the number of employees fell to around 52,500.
Mr. Brière claims that the government is trying to bring the workforce back to their level before the pandemic. but that the arc then lacked personnel. The population has also increased from the pandemic, he underlines.
“I have already informed the employer that it was not viable,” he says. There are more people to serve, and there will not be enough employees to serve them. »»
As part of this campaign. launched jointly with the Canada Public Service Alliance, the union invites Canadians to canadians “pending” because cups canada communicate with their deputy, to transmit their complaints relating to the taxpayer ombudsman service and to record videos to demonstrate the difficulties to reach the agency.
Other compressions in sight
The National President of the SEI indicates that the union hopes to launch a second part of the campaign later this fall. targeting employees of other arc sectors, stressing that it expects other compressions, including permanent employees, later this year.
Canadian press contacted the arc to get his comments, but has not yet received an answer.
The taxpayer’s ombudsman. François Boileau, whose office is responsible for examining complaints relating to the arc services, said that his office was “overwhelmed”. He said that the latest annual report of his office. published in June, revealed that around 24 % of complaints concerned problems with call centers.
The report indicates that the office received 2796 complaints in total in 2024-2025, against 2833 in 2023-2024, 2191 in 2022-2023 canadians “pending” because cups canada and 3874 in 2021-2022.
Mr. Boileau added that at the end of the last exercise. during this exercise, the office had noted an increase in complaints from the public.
According to him. it is likely that this recent increase is linked to job cuts, but said he could not confirm it. François Boileau said that his organization wanted to determine whether the two problems were linked.
“We are an office of 32 people,” he said. We cannot do everything, but this is a point that we should examine in the coming months or next year. »»
The federal government has asked most ministries and organizations to reduce their program expenses by 15 % by 2028-2029.
The ARC 2025-2026 ministerial plan provides for a drop in the number of full-time employees of 50. 804 in 2025-2026 to 47,732 in 2027-2028.
The plan specifies that this reduction is mainly attributable to a “decrease or progressive end” of funding. canadians “pending” because cups canada This also reflects the intensification of the repercussions of the ARC contribution to the reduction measures of government spending. announced in the 2023 budget.
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