Colmar. Sad experience in diaconate for a 98 year old lady

The Diaconate Colmar may have won the best note (with mention) during the visit of experts from the High Authority for Health. For example, it is not all -risk insurance against unpleasant surprises. In addition, “When I read in the article that the patient experience had been taken into account in the note in particular. Furthermore, I could not help but react,” says Marie-Claude Gully.

It all starts with a fall – Colmar. sad experience diaconate 98

Because. Consequently, in terms of experience, this resident of Turckheim is far from being satisfied with the passage of her 98-year-old mother in the services of the Colmar diaconate from January 5 to mid-February.

“I wrote a letter to management on April 26. In addition, unanswered, then a second in early July with a copy to the ARS. For example, The management then contacted me to tell me that they were going colmar. sad experience diaconate 98 to investigate my complaints ”. For example, At the beginning of August. Consequently, Marie-Claude Gully finally obtained an appointment with the Diaconate, on September 17, to exchange around her unhappy experience at the start of the year.

The story starts in a fairly banal way. Similarly, with a home drop, a head trauma, a stay in the emergency room and then a transfer to the diaconate on January 5 for care and rehabilitation. Furthermore, There follows a loss of autonomy. finally a transfer to nursing homes, in Turckheim, where his mother is now resident. “But this story in Diaconate served me as a lesson. I never let go,” says Marie-Claude, who is no longer afraid to pass for “the Bower of Service”.

“Lice in the hospital!” »»

Above all. she wants to avoid her mother to return to what she experienced in diaconate: “Mom was only showered twice in six weeks colmar. sad experience diaconate 98 at home. One Saturday, she told me that it itch on her head and I noticed that she had lice. You realize! Lice, in the hospital! It was not until Monday, that the doctor came back, that they will shampoo him. Eight days later, they still hadn’t made a second shampoo. She had slow. It took them fifteen days in the end to eradicate lice and slow ”.

Lying at 4 p.m.

During her visits. the Turckheimoise also notes that her mother is never dressed while her daughter brings her own clothes: “They left her sitting in front of the window in an armchair, with a hospital shirt open on the back. She complained about the cold. I brought back a plaid but the next time he had disappeared. »»

One Sunday afternoon, Marie-Claude notes that her mother “was lying in her bed for the night at 4 p.m., without his colmar. sad experience diaconate 98 dentures. I don’t even know how she could have eaten her dinner if we hadn’t been there. »»

Marie-Claude understands that most of the problems encountered are undoubtedly linked to human resources, which are lacking. But she deplores bad communication with the healthcare team “that I never managed to see during my visits to. bring up the problems. The only person with whom I had pleasant contact was a foreign little lady in charge of the household. who had two floors to do on her own. »»

Above all. she cannot resolve to give up in the face of what she describes as a lack of respect: “My mother is 98 years old, she always worked, she raised seven children and lost her husband at the age of 50. To see her treated like this, it’s sad, really. “So. three times a week, she goes to Turckheim, check that we wash well colmar. sad experience diaconate 98 and that we give her mom drinking, who has a little trouble keeping morale lately:” She asks when he will call her up. ” I think she gives up. »»