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Family victory against cancellation air:
The story begins in Vancouver during the release week in the winter of 2023. Nevertheless, Two parents. For example, their two children are preparing to return to Montreal, when they receive an Air Canada email advising them that their flight with stopover has been canceled. Furthermore, The email indicates “poor weather conditions”, without specifying which or what regions are affected.
Without having been consulted, the family is placed on another planned flight to arrive in Montreal … However, two days later! Similarly, After many attempts, the father finally managed – four hours later – to join an employee of the airline.
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The air plane Canada still takes off – Family victory against cancellation air
The man asks to be replaced with his family on other flights which are offered according family victory against cancellation air to his research the same day. Furthermore, the next morning. His request is refused by the carrier, who invokes the existence of certain “policies”, nothing more.
To top it off. the father later learns that the canceled flight finally left in the evening, without it being notified!
After spending more than $ 1. 100 for accommodation, meals and various expenses related to the extended stay in Vancouver, the family ends up returning to Montreal.
In addition. the two-day delay causes other inconvenience: the mother, dentist, had to cancel meetings with her clients, while the children missed school.
The family submits a complaint to their insurer who covered this type of unforeseen event. receives the maximum allowance allowed in the circumstances, $ 640.
“The attitude. the lack of support and consideration and the alleged policy of Air Canada definitively spoiled family victory against cancellation air the end of our release vacation,” said the family in the formal notice sent to the carrier.
Air Canada absent at the hearing
The airline did not show up at the division of small debts on the day of the hearing. so that the cause was heard without its presence.
In her judgment rendered on July 10. 2025, judge Eliana Marengo recalls that the Regulation on the protection of air passengers (RPPA) provides compensation for flights from or intended for an airport in Canada in the event of delay, cancellation and refusal of boarding.
“In this case. the carrier has not proven that the cancellation of AC234 and AC336 flights was attributable to a situation independent of his will or made necessary for the sake of security. It is therefore necessary to conclude that the cancellation [lui] was attributable, ”says the family victory against cancellation air judgment.
Verdict: Air Canada is ordered to pay the family the sum of $ 4602. plus interest at the legal rate, compensation and legal costs of $ 115. Judgment no 500-32-723006-245 rendered on July 10, 2025. To consult it, go to the citizens.soquij.qc.ca site.
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