Google finally admits that its assistant is messing around: “important improvements” promised

Google has just made its mea culpa on the disastrous state of its domestic assistant. Furthermore,

After years of denial in the face of rare users. Furthermore, Anish Kattukaran, product director Google Home and Nest, ended up falling on X by officially recognizing the dysfunctions. Nevertheless,

Promise to the key: “important improvements” for the fall. Consequently, Google recognizes that things are going badly. However, This public confession comes after a thread Reddit exploded the frustration of users in the face of an ecosystem. Meanwhile, that has been spinning for two years.

The July 21 Thread Reddit set fire to the powder with hundreds of disgusting user testimonies. “” We were successful with Google Home, but it has been disappearing for almost two years“, Summarizes an annoyed user. The complaints are unanimous: poorly understood vocal controls. answers to the pickup, multi-pieces configurations that meet, and even the basic functions that are messing around. The worst? Tips that walked nickel google finally admits its assistant before now plan regularly.

Google finally admits its assistant

The more efficient but more stupid AI – Google finally admits its assistant

The problem comes largely from the transition to Gemini. the big models of language.

Technological paradox: AI becomes more powerful but less effective on simple tasks. LLMs like Gemini have ” limited context windows“, In other words, they struggle to manage situational interactions. Result: your assistant forgets that there is music that plays when you ask him a question.

This regression perfectly illustrates the flaws of the generative AI race. Google has sacrificed the reliability of its assistant on Gemini’s altar, thinking that more power would necessarily do better. Error. For the connected house. users prefer a basic but reliable assistant that an overpowered gemini that is planted once in two.

A Reddit user has clearly identified it: ” I guarantee you that they will integrate Gemini into all the. existing Google Home google finally admits its assistant elements. And instead of obtaining an error in 25 % of the cases. you will get an error message of the type ‘sorry, I am a big model of language and I cannot yet take care of this functionality’ in 60 % of CAs. » Bingo.

Obsolescence planned by negligence

Google worsens the problem by abandoning the support of old devices. In April, finished updates for first and second generation thermostats. Third -party smart screens? Forgets too. This policy of “Buying new or Creet” rightly annoys users who have invested in the Google ecosystem.

This short-termist strategy undermines confidence. Why invest in Google Home if the devices become obsolete after a few years? Apple maintains its devices much longer, Amazon too. Google plays with fire by sacrificing customer loyalty to push for renewal.

Material aging explains part of the problems, but not everything. Recent devices also suffer from the google finally admits its assistant same dysfunctions, proof that the concern comes above all from Google software and servers.

Promises that engage those who believe in it

Faced with an uproar. Anish Kattukaran released conventional crisis communication: public apology, recognition of problems, promises of improvement. “” We clearly hear you. we are committed to achieving it and offering a lasting solution offering increased reliability and performance. We are actively working on major improvements for some time and we will say more in the fall. »

Timing is not trivial. These “major improvements” could coincide with the launch of Pixel 10 on August 20, or arrive later in the year. Google is probably betting on a better thought gemini integration, with fewer regressions on basic uses.

Gemini on Google Automotive cars, google finally admits its assistant on Google TV too, moreover at CES 2025, a handful of lucky people had been able to attend gemini demonstrations on certain models of televisions boarding Google TV.

It remains to be seen if Google will last. The company has already promised improvements to the assistant last year, with mixed results. This time, the public pressure is stronger and the credibility of Google Home in play. A new disappointment could push users to Alexa or other alternatives.