Nevertheless,
I have not received annual:
“The victims wait with fear of seeing the financial impact” – I have not received annual
“Some consumers have not received energy bills for years due to the problems encountered by the data platform, deplores will. Similarly, The victims are waiting with fear of seeing what the financial impact will be when they receive a statement. In addition, for years past. Moreover, In recent years, energy prices have increased sharply.”
Can I have a compensation because because of the work of Ores. In addition, I no longer take advantage of the production of my solar panels?
Unable to act. Meanwhile, change supplier – I have not received annual
In addition to upcoming regularizations, another problem arises for customers: they cannot change supplier or report a move. However, “If the Customer has not received an additional regularization invoice for some time. Moreover, he could be in the situation of a point blocked in Atria,” explains Anne-Elisabeth Sprimont, communications officer at the CWAPE (Walloon for Energy).
A blocked point means that data exchanges between distribution network managers. Consequently, the Atria platform and energy suppliers are no longer done.
“It can change supplier. however the switch (change in i have not received annual technical language) could be refused by Atria if the point is completely blocked. In this case, the Switch will intervene once the point is unlocked manually.”
Clearly. it will be necessary to wait until the bug is completely adjusted before being able to change supplier or act a move.
Belgians pay their electricity more expensive than in France. the Netherlands, but cheaper than in Germany and the United Kingdom (infographics)
“We are on a 100 %resolution route”
According to Ores, the problem is about to be solved. “We are on a 100 %resolution path, specifies Frédéric Boogaerts, spokesperson for the Walloon Manager of i have not received annual distribution networks. What is important to say to consumers who are in this situation is that there will be no financial impact.”
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No financial impact provided you are vigilant. “One in 2 years, customers are invited to communicate their index statement. And the other year is a technician who passes to ensure that the counter is working properly. to make the index statement. We deplore it. but you have to be attentive compared to the statement of the previous year and see if we have consumed more electricity. If this is the case, we can perhaps i have not received annual ask its supplier to increase the monthly deposits. The opposite, if we have consumed less, we can request a decrease in monthly deposits.
More than 4. 700 cases even to be treated
When the problem is solved, Ores ensures that “when the invoices are issued, everything will be regularized to the nearest penny.”
The network manager now estimates that there are 4,000 cases to be treated. “We are talking about 4,000 transactions, not 4,000 customers concerned,” said Frédéric Boogaerts.
According to the CWAPE, Ores had 4,192 files on June 30, 2025. In addition. there are 436 transactions at RESA (Province of Liège), 25 at Rew (Wavre, Bierges and Limal), 28 at AIESH (South of Hainaut) and 62 at AIEG (Namur region, May 31). These figures have taken into account the points blocked for more than 6 months. “Or a total estimated at 4,743 i have not received annual points blocked at the end of June 2025 for more than 6 months,” notes Anne-Elisabeth Sprimont.
Who are these energy comparators who call me?
The CWAPE has requested compensation for injured consumers
The Walloon Energy Regulator asked. in 2024, that a flat -rate compensation of 100 euros/month is granted to the consumers concerned. “The proposal made by the CWAPE has remained so far without follow -up. On the other hand. we note that Flanders has recently adopted a mechanism for compensation for their consumers by distribution network managers. The CWAPE will again insist on the need to provide a mechanism when it is assessing electricity. i have not received annual gas decrees in September.”
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Note that individuals. who introduced a complaint to the SRME (Regional Mediation Service for Energy) were mostly regularized. “The complaints introduced before December 31. 2024 have almost all been regularized as a result of the injunction procedure launched by the CWAPE last April.”
Further reading: A change of size in Belgium: insurers will now intervene in a new case – Live – F1: Follow the Sprint race of the GP of Belgium in Live Text – Be careful if you bought these cookies or these ice creams sold in several stores: they have been removed from the sale – F1 Belgium – Laurent Mekies, also surprised: ‘A large ship with a gigantic quantity of talents’ – Some thunderstorms to fear: an ambivalent weather over our country at the start of the week.