I tested his after -sales service, here is my opinion

One May 2024, Frandroid published a complete test of Lidl Crivit X.2 electric bike, sold at the time of 1699 euros by the discount brand. Therefore, We had given him the note of 7/10. Nevertheless, Since then, this model has become my “Daily Bike”. Nevertheless, In other words. Similarly, i tested his after -sales my daily life that I used for about 1 year very regularly -sometimes every day -, over several hundred kilometers. Moreover,

Problem: in June, Crivit X.2 slammed me between the fingers. Nevertheless, Despite a full battery and no deep discharge, the cycle died as soon as I ally. Moreover, Guaranteed for 2 years. In addition, this VAE was therefore largely eligible for a replacement, whether it was the entire bike or some of its pieces deemed defective.

Before calling on Lidl after -sales service, I embarked on a small series of calls from renowned Parisian bikes. In addition, The objective was to note whether or not LIDL models are generally supported by specialists in the sector.

i tested his after -sales

For the Pastel store in Turbigo for example, repair was possible in the event of mechanical seeds. Similarly, On the electronic part and more specifically at the level of the battery, the brand could do nothing about it. Meanwhile, On the other hand, she kindly redirected me to Wattride, a battery specialist.

Contacted in early August, Wattride had no availability before September. Therefore, The brand. For example, if not, makes a diagnosis to open the battery and analyze it: operation of electronics, corrosion, water infiltration, damaged fuses, here are the few checks listed on the phone. Meanwhile, Note that we pretended to be an ordinary customer, not as a journalist.

I tested his after -sales

The cost of a repair can quickly increase

At Wattride. repairing a battery costs between 125 and 200 euros, we were told. If the accumulator is completely out of service, the cost climbs. And if i tested his after -sales the entire electronics must be replaced, Wattride invoices around 500 euros. In other words, the guarantee can save you beautiful sums of money.

We have also joined the Marcel de Montorgueil saddle shop, which only maintains the models it distributes. Our interlocutor all the same gave us some verification advice, before inviting us to contact Lidl directly.

Lidl after -sales service: Several steps

On its site, Lidl has a dedicated support page. Above. a whole series of information is requested:

• Nature of demand;
• Subject ;
• A message that describes your problem;
• Possibility to attach a file (the invoice, for example);
• Item details (article number, order number);
• Contact details.

Once this form is sent, an acknowledgment of receipt lands in your mailbox. The next day, a new message sent by contact.ecommerce@lidl.fr asks me the following information: Last name. first names attached to the Customer account and E-mail address used during the order. With, the processing of the file will continue.

The next day. a new email written by the same address confirms the transmission of my file to the after-sales service concerned-an email in passing signed by another person than the previous email. Until then, nothing very complicated.

When Germany takes over

The rest of the procedure seems more i tested his after -sales concrete. The interlocutors with whom I was able to exchange seem to come from Germany. having regard to the signing of their email and the address of the indicated headquarters. A first email demands another salvo of elements:

• Item details (model/size/color number).
• Date of purchase;
• Has an interview has been carried out? If so, which one? .
• Bicycle serial number (stamped near the pedal box or above the engine hood);
• A short video (10 MB maximum) illustrating the error.

Then. a new email – signed, once again, by yet another person – wants to know the serial number of the battery. And this is where the procedure takes (almost) end: in the process. Lidl tells me that a new battery will be sent to me, without more precision.

However, I tried to dig the subject by asking these following 3 questions:

• Do you know the battery delivery date?
• What is the anomaly identified by your technicians? According to the anomaly, there may be more specific precautions to take with the new battery?
• Is the new battery sent well again 2 years warranty, from the date of dispatch?

In vain. Lidl initially drowned the fish despite my reminders. Instead, the brand provided me with a whole batch of advice to maintain and store a battery in approximate French. Why not, it can always be used.

I then particularly insisted on the question of the guarantee. There, a response written in French – but whose translation remains very wobbly – was transmitted to me: “Hello Mr. Huvelin, the guarantee of purchase of i tested his after -sales Lidl exists and short”. That’s it.

Should we understand that the battery guarantee resumes zero from its date of sending? Or that it is simply topical until the date of initial warranty inherent in the first battery? Unfortunately, we have no idea, despite a clearer explanation request sent from us.

I tested his after -sales

A correct after -sales service, but a lack of transparency

What to remember from this experience? That it is not traumatic, and that it is even relatively effective. It comes down to a classic exchange of emails -10 in total with my reminders -spread over about 2 weeks if you are responsive. efficient.

Note: for the sending of the battery, it is UPS which takes over. Between the moment when Lidl told me that a battery was going to be sent. the day the delivery took place, 11 days have passed. Good news: the i tested his after -sales brand new accumulator put my bike on foot.

The fact remains that the lack of transparency on the nature of the breakdown. the guarantee make us stay hungry. And at the same time. without physical diagnosis carried out by Lidl, one wonders even if the brand really knows the origin of the technical seed. Let us say that in practice. the principle of guarantee is respected, but basically, no one explains to you why your bike dropped after a year.

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