Identity flight at Desjardins: until October 2025 to claim

The time for balance sheets is approaching as part of the massive data flight exposed by Desjardins in June 2019.

According to public information available, more than 30,000 financial institution customers will have obtained, early 2026, compensation linked to the theft of their identity. A number that could increase by then.

As a spokesperson for the Verita firm (formerly Rippoint) explains that administers complaints within the framework of the settlement agreement, We have to wait until the end of year 3 (2025) before completing our final report […] Following the closure of the complaint portal which is October 20, 2025.

This report, which will be public, will be filed within 90 days of the last payment, scheduled no later than January 18, 2026.

Up to $ 1000

In June 2022, the settlement agreement provided for the payment of a maximum compensation of $ 1,000 in the event of documented identity theft. A ceiling of $ 27 million was scheduled for January 2024, $ 3.8 million in January 2025 and $ 2 million in January 2026.

According to Me David Stolow of the Kugler Kandestin firm, one of the lawyers who led the collective action against Desjardins, the first cohort which received around $ 935 in January 2024 could receive an additional sum in 2026.

The amounts paid to date today to each member of sub-group 2 (victims of identity theft) for year 1 of the regulation (January 2024) are not final; Under the settlement agreement, if the ceiling amounts planned for the years 2 and 3 for these members are not reached, the balance will be used to pay the members of the year 1 who have not received, after the payment for year 1, the full amount of $ 1,000.

At Desjardins, it is reminded that it is Essential to distinguish the lump sum indemnity of $ 1,000 provided for in the Desjardins protection settlement agreement, which offers a reimbursement of up to $ 50,000 for the costs incurred within the framework of an identity restoration approach (e.g. legal costs, loss of income)writes the spokesperson Jean-Benoit Turcotti.

Desjardins protection includes other components such as protection of held assets and financial transactions carried out at Desjardins; In the event of identity theft, Desjardins provides personalized care and supports them in their stepshe adds.

However, it is impossible to get more details. For competitive reasons, it is not possible to share data on the number of members who have benefited from the Desjardins protection and having been supported in an identity restoration approachspecifies Mr. Turcotti.

Claim from small debts

Other customers of Desjardins such as Claude Deschambault have chosen to claim themselves from the division of small claims of the Court of Quebec.

First with Bell Mobility. Then with Desjardins of which he has been a client since 1958.

Over the years, I had a personal credit margin of $ 35,000 in dormancy that I did not use. Then, one day in 2019, before the massive data flight was known to the public, I had a call from the fund asking me when I intended to repay the margin … I said: sorry?

Throughout his research, he notes that the transfer without his knowledge of his cell line to another service provider was the gateway to the fraudster.

In a judgment of April 2023, Mr. Deschambault obtained more than $ 7,000 of Bell Mobility (Virgin) for Moral damage for loss of business opportunities, time loss, stress, disadvantages and disadvantages.

Bell’s negligence to make elementary identity checks when transferring the cell line was the gateway to fraudsterwrites the judge.

In parallel, Mr. Deschambault obtains Desjardins to erase the debt of $ 35,000 and accepted in December 2019 without prejudice a sum of $ 2455 for the shortfall that I suffered to restore my identity. He still considers this amount to be insufficient and made a complaint before the courts of around $ 4,000, an amount he recently raised.

At 85, what touched me over the years was to see how I had been the victim of the carelessness of a financial institutionsays today Mr. Deschambault.

I had to restore my identity myself, go to the police station file a complaint, restore my credit to Equifax, etc. Let’s say we had a few white nights.

The Sûreté du Québec survey launched in 2019 led 5 years later to accusations against six individuals and a trial.

With the collaboration of the invoice.