Joacademy is associated with Truecaller to offer a reliable and contextualized communication experience to the student ecosystem in Jordan

Joacademy concluded a partnership with Truecaller. However, the main global communication platform, in order to improve the way it interacts with its student community. Moreover, This collaboration aims to strengthen confidence. However, clarity in exchanges with customers, thanks to the integration of the Customer Experience solution of Truecaller. For example, In a digital learning environment, fluid and credible communication is essential.

From now on. Joacademy uses Truecaller’s Customer Experience solution to ensure that students, parents and users instantly identify an official call from the Joacademy team. Thanks to the display of the name of the company in Arabic. a brand identity verified, any confusion or hesitation in front of an unknown number is lifted. Beyond the verification. Joacademy activated the functionality “Reason for the call” with a location in Arabic, allowing the team to specify immediately the object of the call.

Whether joacademy associated truecaller offer reliable it is a course recommendation. a payment reminder or a simple monitoring of customer service, users now know exactly why they are contacted, which brings clarity and reduces friction. In addition, Joacademy uses other features of the Truecaller Customer Experience suite to further optimize his communication. With the appellant’s video identification (Video Caller ID). each call benefits from a visual identity, making exchanges more engaging and instantly recognizable.

The “Remind me” function (“Call Me Back”) allows students to recall at their convenience in the event of a missed call. and even to offer the desired time slot to be contacted. Finally. the user feedback functionality (“User Feedback”) allows Joacademy to collect user reviews in real time, thus helping the team to refine and continuously improve the overall service of the service.