A retired social worker who continues to lend a hand to the health network is about to abandon everything because of the heaviness of her exchanges with the Canada Revenue Agency, who wrongly demands thousands of dollars.
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“It removes the taste for continuing to work. I tell myself that I have my retirement income and that I could be satisfied, analyzes Manon Joyal. It is discouraging to face so much complexity, and I wonder if I really need that in my life at 60 years old. ”
In the defense of the arc, it must be recognized that the situation of Mme Joyal is not very simple. For the past two years, she has declared income as an employee and others as an autonomous worker, in addition to her retirement income.
“Last year, I hired an accountant specializing in taxation to accompany me, because I knew it was going to be complex,” she says.
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Despite this precaution, his fears were materialized, and the arc claimed “a few thousand dollars”, on the pretext that she would have failed to declare around $ 25,000.
Or, Mme Joyal maintains that it was the arc that made a mistake by countering its declaration for the year 2023, counting twice a single and the same sheet.
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An arc agent would have admitted it during a call to clarify the situation, alleys Manon Joyal. Afterwards, he was asked to complete a “request for recovery”, a procedure which usually serves to correct errors made by taxpayers in their declaration.
“This is not my case, but we agreed to join an explanatory letter of the situation in the form, and I was assured that my problem would be solved quickly”.
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It was in December. Since then, the months have passed, interest has been added to the “debt” of Mme Joyal, and nothing is settled. The situation has even become even more confused with the 2024 tax declaration, for which the poor taxpayer must make a second recovery request, which is added to the first.
Taken in this quagmire, mme Joyal multiplies arc calls to try to see how things are progressing.
“I lose a few hours every time, but it never gives anything,” she laments.
Called to react, the CRA stressed that it does its best to treat taxpayers’ requests in a context where there are more recovery requests than usual.
“We understand that deadlines can be frustrating and appreciate the patience of Canadians while we are working to help as many people as possible,” said a spokesperson Deborah Cléry.