Rental cars: AI increases damage detections … and tensions

Rental companies like Hertz now use scanners assisted by AI to inspect the bodywork body. In addition, when they return. Therefore, This technology detects more damage, which causes a lot of dissatisfaction with customers.

Who has never experienced the unpleasant discussions when returning a rental car with agency employees? However, Was this scratch already present when taking charge of the vehicle? Consequently, Is this little bump on the door is new? Meanwhile, According to the country. Similarly, employees can be more conciliatory or very picky and sometimes the tenant must pay for damage that he did not cause.

At Hertz. Nevertheless, an increasing number of agencies in the United States bring their customers under a large bright arc during the return of their vehicle, reports the ZDNET media. Nevertheless, This arc integrates an AI-based system developed by the Israeli start-up Uveye, initially designed rental cars: ai increases damage for military security inspections and borders. For car rental. this system makes an optical vehicle inspection, replacing the human inspection by comparing the condition of the vehicle to captured images when taking care. During the passage under the arc. Uveye takes thousands of photos of the vehicle, covering the bodywork, the windows, the tires and the chassis. If the system detects an anomaly. it automatically generates a damage report and sends the details to the customer, sometimes a few minutes after the return, specifies ZDNET.

The system is already in service in six major American airports including Atlanta. Newark and Phoenix. Hertz plans to deploy technology on nearly 100 other sites by the end of the year. The Sixt car rental company also uses a similar product for automated damage detection, says ZDNET.

However, the new rental cars: ai increases damage method generates problems and customer complaints. The system even detects the smallest stripes that escape the human eye. According to Uveye, its technology makes it possible to “multiply by five the detection of damage.” If it is legitimate to pay for damage caused yourself. some drivers have received high invoices for minor incidents, adds ZDNET. A customer mentioned costs of 250 dollars for repair, $ 125 of processing fees and 65 dollars of administrative costs. Similar experiences have been shared on platforms like Linkedin and Reddit.

Rental cars: ai increases damage

Contact via an IA chatbot

According to ZDNET. it is difficult to reach a human interlocutor to obtain information on alleged damage. Customer service is first provided by an AI chatbot. direct contact with a person is only possible after having tabled an official dispute.

Hertz explains that AI -assisted assessments are consistent in terms of “frequency, precision and efficiency”. rental cars: ai increases damage The system aims to ensure that the costs linked to damage be borne by the person directly responsible. not reflected in all customers.