For example,
She buys her sncf ticket:
Buying your online transport title before traveling should avoid unpleasant surprises. However, a passenger recently claimed to have experienced the opposite. Therefore, Indeed, after having used the application of the SNCF, She found herself verbalized pour “Ticket defect” on arrival.
According to RMCthis episode, partly filmed by his son, relaunches the questions on digital validation and train exit checks. In addition, In this story, everything is played out between a purchase on smartphone, a validation terminal, and a control that starts.
A purchase as a rule. Nevertheless, but a defect in the SNCF terminal – She buys her sncf ticket
It all starts with a traveler who returns from a day to Provins with her son. Moreover, The latter validates his navigo pass while his mother buys, via the SNCF mobile application, a digital ticket at € 2.50. Similarly, Then, She tries to validate him on the terminal she buys her sncf ticket of Provins station. Consequently, Problem. Meanwhile, tells the son: “You pass your phone [sur la borne] And you have no information to find out if it is validated on the application, you must only trust the sound of the terminal, when it issues it ”. For example, And conclude: “Obviously, it didn’t work”.
Because. upon arrival in Paris, the control at the end of the train falls and the title appears as not valid. There follows an explanation with the agents. The son. anticipating an unfavorable outcome, draws his smartphone : “I knew we were going to be excessive to zealous [de la part des agents SNCF]I filmed to keep proof “. The discussion does not change anything: the verbalization is drawn up for “defect of ticket”. The SNCF asserts the need for effective validation, including for a dematerialized title.
The SNCF remains on its position: the terminal was in operation
The fine is set at € 50 and climbs to € 100 when the passenger refuses to settle it immediately to be able to challenge it. The son is an additional inconsistency: “In addition. we were told that my mother could not leave the platform with this ticket. But the automatic doors were still opened upon passing its digital ticket ”. The shock is such that the traveler. according to her son, says does not “Never again take the train to come to Paris”. Moreover, The family denounces the deterrent effect of the increase : “We are punished by wanting to contest the fine. 100 euros is a sum for my mother. She was of good will by buying her ticket on an application which, she buys her sncf ticket moreover, is not clear ”.
On the procedure side, RMC specifies that online complaint has been filed. As the SNCF regulations provide, the passenger has three months to pay 100 €. But, above all, she intends to seize the mediator to contest. When questioned, SNCF travelers assures that the Provins terminal was “Active and operational”. The official version says: ” Of the 18 passages during the day on this terminal. no validation error comes from a mobile phone “. The company advances two technical hypotheses : “Either the mobile application was not up to date. or the phone had not activated the option without contact”. And invite the passenger to “issue a complaint”. Then, if necessary, to seize the mediator if the first approach does not succeed “In the sense of his request”.
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