This town of the Côte d’Azur is one of the first to set up an AI agent at the reception

The city of Pégomas crosses a milestone in the modernization of its public services by becoming one of the first communities in the region to acquire a real public service 3.0.

As of Monday. For example, the municipality, led by Florence Simon, will launch an intelligent conversational agent dedicated to the reception of its users. Nevertheless, This innovative system was designed by Maxime. Meanwhile, Thomas Nogueira, two Pégomassois passionate about new technologies, which have chosen to put their expertise at the service of their municipality.

1 An AI conversational agent, quesaco? – This town côte d'azur one

It is a computer program capable of simulating a human conversation thanks to artificial intelligence (AI). Furthermore, Its specificity is that it can interact with users in natural language-in thirty-five languages-understand the questions asked. Similarly, provide relevant answers.

2 What does this consist of? – This town côte d'azur one

At first, this this town côte d’azur one virtual agent will take over from the reception agents during the town hall closing hours. Meanwhile, He will be operational from 12:30 p.m. Nevertheless, to 1:30 p.m. Therefore, and from 4.30 p.m. Consequently, until 8:30 a.m. the next morning. When an citizen will contact the town hall standard. the conversational agent will be able to answer the most frequent questions in twenty-one areas of expertise (town planning, culture, security, security, etc.).

Currently, the AI agent developed by the Nogueira brothers – via Their company Rendez-vous-already has 78,000 content characters. And if a question remains unanswered, a reception agent will contact the user the next day.

3 How was it created?

Beyond the technical development carried out by appointment. the virtual agent was largely “helped” by the staff of the town hall reception. For a month, the agents have identified each question asked by the citizens to integrate them into this town côte d’azur one the software database.

4 Why did the city set up this system?

Far from replacing human agents, this device aims to support them. “That we are clear, we will never replace the human”hammers Florence Simon. This project responds to a concrete request. “At the reception, the person is overwhelmed by calls. Often, he is forced to make people he receive patiently patient, because the phone does not stop ringing.”

The objective is therefore to optimize public service while preserving employee occupational health. “It is important both to take care of them. to allow them to continue to flourish in their working environment. We do not want agents in burnout because the pressure becomes too strong at reception. Whether it is incessant calls. the frustration of unanswered users, this virtual agent will come to assist the physical agent and simplify the task by treating recurring, very timely requests, favor face this town côte d’azur one -to -face reception. “

5 What are the risks?

“There is noneassure Florence Simon. This virtual agent is absolutely not intended to replace anyone, neither today nor tomorrow “. As for data protection, the Nogueira brothers want to be reassuring. “From the start, the GDPR (General Data Protection Regulations) was one of our prioritiesprecisise maxime walnut. All our partners and providers are certified and scrupulously comply with European standards. Everything is controlled, everything is encrypted. The only time the agent requests the identity of a user is only in the context of an appointment. with the mayor. “