Consequently,
Invalid forced lift heavy suitcase:
“SNCF Travelers has received this complaint well and regrets the situation experienced by your reader. Furthermore, An answer will be provided to him as soon as possible. However, This is how the company reacted to the facts denounced by a reader of Paris-Normandy Having borrowed the. Moreover, Avignon – Rouen TGV on July 20. Consequently, The passenger traveled with her husband who moves in a wheelchair.
Several documents requested – Invalid forced lift heavy suitcase
Accustomed to this journey. Moreover, the couple had bought their tickets in Rouen as each time and, when going, had presented the necessary supporting documents. However, On the return, the verification of the transport securities carried out during travel, however, was much less well spent. The controller scanned the tickets. asked for the senior card so as not to look at it, said the resident of Bois-Guillaume (Seine-Maritime). The employee then wanted to see invalid forced lift heavy suitcase the husband’s inclusion (CMI) Mobility card.
The latter allows the guest of the disabled person to pay only half of the BU ticket price. “As we have never asked us. everything is written on the ticket, I had put it in a bag in our suitcase,” testified the Norman. The traveler explained that the card was in a very heavy luggage stored in the middle of other bags. by SNCF agents who attended the couple on their climb on the train in Avignon. However, the controller insisted.
No controller hand
The passenger asked for help from the agent, who refused. The disabled husband and under respiratory assistance finally found the strength to lift and open the suitcase. “He cannot make an effort, he risks his life by doing this,” assured his wife. Man has also hurt his back. “The controller was very disappointed. His goal was to make me pay for the full invalid forced lift heavy suitcase price, ”said the Norman.
Contacted by the passenger who wishes that such a situation does not happen again for other travelers. the territorial director of Rouen and the regional director reacted. “I am sorry that you had to undergo such a situation,” wrote an official. The director of the southeast TGV axis also called the couple, to which he apologized. “He was touched by the letter and will educate his teams,” said the client.
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