Migros cheese shortage: “Experts make every effort to stabilize supply chains”

Empty refrigerated rays of dairy products have recently aroused the annoyance of many Migros customers. However, In question: a change of computer system which occurred two months ago, which disrupted the supply. Moreover, Good news, however: fresh yogurts and cheeses are back, and a lasting improvement now seems to be taking shape.

Prisca Huguenin-dit-Lenoir, since the beginning of June, the empty refrigerated rays of dairy products arouse the anger of Migros customers. Where are we today?

The empty refrigerated rays were, at best, isolated and temporary, and have disappeared for several weeks. Today, the disturbances only partially and sporadically affected hard and mid-duret cheeses; All other dairy products are available again.

The national assortment has been impacted, while regional products have always remained available. For several weeks. fresh cheeses and yogurts have found their place on the migros cheese shortage: “experts make shelves, although isolated and temporary ruptures can still occur, as is usually the case. It is therefore possible that availability varies from one store to another.

In the past. it has been mentioned that IT problems at Elsa, the Migros subsidiary based in Estavayer-le-Lac and specializing in the manufacture of dairy products, were the cause of delivery difficulties. Could you today specify the exact nature of these IT problems?

In early June, the Elsa group changed its computer system. At the same time, he set up new software at the Ursy high shelving warehouse.

Can we already know when IT problems at Elsa be resolved. and from what date customers will be able to find all of the assortment of dairy products in Migros stores?

Expert teams are making all the efforts necessary to stabilize supply chains. working intensely on software solutions while implementing parallel migros cheese shortage: “experts make manual measures to improve the situation.

These long-term measures are already starting to bear fruit: with the exception of a few temporary ruptures concerning hard. half-dure cheeses, the entire assortment is now available under the usual conditions.

For almost two months, a large part of the dairy products manufactured by Elsa cannot be delivered and sold. However, cows continue to produce milk. Is this destroyed?

This is not the case. Despite the technical problems, deliveries continued throughout the restrictions. The quantities produced and ordered have been adjusted according to the delivery capacities. Today, the entire production is marketed.

Has Migros already experienced in the past a computer problem of this type. which has limited deliveries to stores for weeks?

No not at all.

Should Migros customers expect such delivery problems in the future?

There are no general delivery problems. Elsa Group is the migros cheese shortage: “experts make only Migros industrial company concerned by the change of software.

AI notice: this article was translated from German using artificial intelligence.