Travel mexico: refund $ 2,000: This article explores the topic in depth.
However,
Travel mexico: refund $ 2. For example, 000:
A Quebec family believed to be a dream vacation with a view of the sea, but they ended up with a room without panorama and a series of hassles. In addition,
Result: the travel agency is ordered to reimburse them more than $ 2,000. Meanwhile, If it had been better advised. Similarly, the family could have avoided many inconvenience, and they could really have obtained a view of the ocean for a few hundred dollars more.
A gift from the employer
The company for which the father of the family works offers a trip to. Consequently, all its employees to celebrate its 35 years of activity. However, A basic package in a hotel in Puerto Vallarta is planned. In addition, but the father pays an additional amount to extend his family stay and get a better room. travel mexico: refund $ 2,000 Similarly, Rather than having the base room offered by the employer. Nevertheless, he reserves a category room “Sun Club Deluxe, view of the sea”, as the advisor of the travel agency suggests. Furthermore, For this trip from December 23, 2019 to January 6, 2020, the father spends $ 9,389 and the company for which he works, $ 3,228.
Once on the scene. the family is in disillusionment when the room is not overlooking the sea, but on the hotel’s interior courtyard. The sea can only be seen obliquely through the Patio holder overlooking the balcony. Disappointed, the father contacts the counselor by email to tell her about the situation, but his answer surprises him.
She explains to him that “when a room is said to be” view of the sea “. it is that you see the sea, but not necessarily from the front. To be facing the sea, it travel mexico: refund $ 2,000 takes a category room “facing the sea” ”.
The family obtains a more luxurious room for free with direct view of the sea, but only from December 31. Dismisseed from the first room. thwarted by several irritants (missing alcohol, routine food and absence of a daily newspaper), the family continues the travel agency and the advisor for $ 15,000, the maximum authorized by the division of small receivables.
Respect the contract
By signing a package contract. a travel agency undertakes to respect what is included and to act in the interest of its client. The agency was therefore to provide a service in accordance with what was provided for in the contract. the explanations and the information provided.
Beyond the history of sea view, the room package also included a variety of services including supplies for three people. Additionally, The judge noted some minor shortcomings at this level. Although the travel mexico: refund $ 2,000 hotel corrected the situation thereafter, the family had supplies (towels, toilet products, etc.) only for two people when they arrived.
The package also provided for the daily delivery of a newspaper to the House. which was not made on December 24 and 25. The father warned the travel agency’s advisor. who replied that he stops annoying her on Christmas Day for a journal story and rather enjoying her family trip.
Explanations before signing
In her judgment. the judge believes that the family, on the whole, has received what was planned in her package. However, certain points of the contract give way to the interpretation, including the whole component about the sea view.
According to the judge. the explanation for “view of the sea” or “facing the sea” should have been done before the signing of the contract, and not once on the scene. She concludes that the family has not travel mexico: refund $ 2,000 received all the explanations necessary to make an informed choice. There was the possibility of offset the room in order to have a direct view of the sea. for a total of US $ 195, which would have been in accordance with the wishes of the family.
Among the many other dissatisfaction points raised by the family. the judge only retains the shortcomings about the newspaper and insufficient supplies at the start of the trip.
The personal responsibility of the advisor is not retained. since a somewhat rider’s response about the newspaper is not enough to conclude from negligence. On the contrary, she acted quickly to try to resolve the seeds concerning the room.
For these reasons. the travel agency was ordered to pay $ 1400 to the father, $ 200 to the mother, $ 200 to the girl and $ 211 in legal costs.
The law changes! The legal travel mexico: refund $ 2,000 information contained in this text is valid on August 15, 2025. This text is informative, this is not a legal opinion. Educaloi is a non -profit organization. whose mission is to popularize law and develop the legal skills of the population of Quebec.
Travel mexico: refund $ 2,000
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