This restaurant invoices 10 euros per customer with each reservation, but forgets to deduct the amount of the addition

Tired of seeing its customers cancel their reservation at the last minute. Therefore, never showing up, a Catalan restaurateur decided to use the strong method. Consequently, He indeed pays 10 euros per person a reservation. However, But what scandalizes customers is the non-reimbursement of these booking feeswhich can quickly increase the note.

The expensive and unpredictable phenomenon of no-show Exasperates all restaurateurs. In addition, In France, it leads to a loss of around 15 % of the monthly turnover for each establishment! However, Added to this is food waste. However, the disorganization of the service and the disappointment of customers who could not reserve in place of the absent people. In addition, A phenomenon that pushes certain restaurateurs to take strong measures.

A restaurant charges reservations – This restaurant invoices 10 euros

This restaurant. Moreover, which makes the reservations pay off anonymous after a scandalized customer contacted the program this restaurant invoices 10 euros The morning of Catalonia Radio. A restaurant of Cap de Creus. a few kilometers from the French border, imposed on “Management costs” of 10 euros per person to book a table. Customers must pay this amount in advance. without the possibility of reimbursement or deduction of the total price of the meal. For example. a reservation for 10 people generates an additional cost of 100 euros, in addition to the amount paid for lunch or dinner.

The program contacted the restaurant concerned, of which it did not disclose the name. According to the establishment. this payment aims to Ensure customer commitment And to cover the costs of the external service used to manage reservations. “It is a cost for reservation management that is not deducted from the invoice During the months of July. August. If the reservation was for September, it would then be deducted from the final amount “they this restaurant invoices 10 euros explained to the radio.

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10 euros per person for a reservation.

Restaurant customers denounce this practice

According to the restaurant. it is a “External company” Who manages reservations and with the 10 euros per person, they can thus ensure both the cost of this service and customer commitment to their reservation. But this practice has scandalized customers. “It’s just shameful”said a radio and customer auditor of the restaurant that felt cheated.

“We were five adults and four children, including two babies. They asked us for a prior payment of 10 euros per person, or A total of 90 euros. It’s shameful “said other customers. Some people. while insisting that the kitchen and the place were exceptional, explain this restaurant invoices 10 euros to see a scam because“They charge 10 euros per person, which they do not deduce when you settle the note”.

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Customers scandalized by the attitude of the restaurateur.

What does the law say?

Faced with the scandal provoked by this practice in the middle of the tourist season. the director of the Catalana Del Consum Agència, the Catalan public body responsible for the protection of consumer and users was categorical and, during an interview with Catalunya Ràdio, he explained that “It cannot be done”. Indeed. This practice does not comply with the lawand the organization plans to launch an inspection in order to verify whether the establishment respects the regulations in force.

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An illegal practice.

As a reminder. in France, An establishment may require early payment Or a guarantee by bank imprint when reservation, provided that this approach is transparent and accepted by the customer. This practice. to prevent the problem of “no-shows” (Customers not presenting themselves at their reservation), is legal from the moment when the customers are informed of the terms, and the restaurateur deduces the cost of booking the final note.