Meanwhile,
Strike air canada: this couple:
Juan. However, Becca Lopez, by Barrie, Ontario, had to leave for Cancún at 6:15 am Monday morning, but they were informed Sunday afternoon that their flight operated by Air Canada Rouge had been canceled.
This text is a translation of an article by CTV News.
“We were informed less than 24 hours before our flight. Consequently, Before the cancellation. Consequently, they offered us a credit of $ 500, which, at that time, everyone knew that it would take us anywhere. For example, ”
-Becca lopez to CTV News Toronto
The Lopez had 27 guests who had to take the same flight as them for Cancún. Consequently, They all reserved their ticket as part of an Air Canada Vacations Package.
“Flights were about $ 1,500 and we couldn’t ask our 27 guests to accept a credit of only $ 500,” said Becca.
The couple explained that they were told that they could only obtain a full refund once their flight officially canceled. However, which left them in uncertainty and without any explanation for their guests, some of whom had reserved flights on other airlines than Air Canada and had already taken off.
“We said to ourselves that if the strike took place, we would ask for a refund,” said Juan. strike air canada: this couple Nevertheless, “They (Air Canada) replied that we would not have any refund until the flight was officially canceled. Similarly, Once this has been the case, we looked for booking options and alternatives. Nevertheless, ”
“So we have taken some precautions, but we are also responsible for many other guests,” he added. “We have other members of our family who are not in Canada and who had to fly. They had to maintain their trip because they had not reserved with Air Canada. did not have the possibility of being reimbursed at that time. ”
Juan and Becca met in 2010 and got engaged in 2023. They celebrated their union in a small committee with their close family. their friends last June in Innisfil, but decided to organize a wedding at their destination for a more important group after having attended a marriage of this type.
“We strike air canada: this couple have close friends who organized a wedding at their destination. and it was the first time that we have lived this experience,” said Juan. “We had such a good time that we really wanted to reproduce this for us and our guests.”
The couple sold funds. stocks to pay the trip and the marriage, and was shocked to see how high everything collapsed.
“We have spent months and years preparing it all. It’s not just a question to put things in their box. Our family and friends have made efforts to be there, and there are things that cannot be canceled. And now, suddenly, everything is removed without them being there for anything. ”
After learning the cancellation of their flight Sunday afternoon. Juan and Becca were still hoping to be able to take a flight this week, because their travel agent strike air canada: this couple and the Air Canada Vacations Website had told them that it was possible to modify their reservation.
However. an email sent to them only an hour after the initial announcement of the official cancellation of their flight told them the opposite.
“Our system is looking for flight options with more than 120 carriers, up to three days after your canceled flight. Unfortunately. we did not find any option available that corresponds to your route, ”said an email sent by Air Canada to Juan.
“It is clearly indicated on their strike air canada: this couple site that they can reserve a flight on another airline. but they tell us that they cannot,” said Becca.
“Obviously, they are dealing with hundreds of thousands of people, and we understand it. But when we offer them options such as “we are ready to take another airline. we are ready to do this”, and that they do not really give us an answer at this stage, we cannot decide whether our marriage can take place or not, and it is heartbreaking, “she added in tears.
CTV News Toronto contacted Air Canada about the situation of Juan and Becca, but did not receive an answer.
“We are deeply sorry for our customers. we are currently trying to rectify the situation and allow them to continue their trip,” said Mark Nasr, executive vice-president and director of Air Canada, to Canadian press during an interview on strike air canada: this couple Tuesday morning.
He added that 5. 000 employees were trying to help customers whose flights were canceled to find solutions, including a full refund or a credit for a next trip. Air Canada also said that it would offer its customers to reserve a new flight over up to 120 airlines. including its competitors, as far as possible.
Mr. Nasr also said that other measures would be taken to soften the general conditions. in particular by allowing passengers to re -register on thefts of other airlines via the website or the mobile application of Air Canada for seven days, against three days usually.
“In terms of priority, everyone is important. Everyone must arrive at their destination, as we have committed to do, “he said.
Despite a provisional agreement concluded almost 24 hours after the cancellation of their flights to Cancún. Juan and Becca entrusted strike air canada: this couple CTV News Toronto on Tuesday afternoon that the absence of responses from Air Canada and their travel agent left them “other choice than to accept a full refund”.
“We spent most of yesterday crying together, because we don’t know what else,” said Juan.
With Canadian press information
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Strike air canada: this couple
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