How do I know if I am eligible?
There are two conditions sine qua non. First, you must have had the confirmation, by Air Canada, of the cancellation of your flight. In addition, the company must have indicated that it had no plan B to offer you. “It is for customers who we said that we have no solution,” said the company’s vice-president, Christophe Hennebelle. The “special policy” concerns Air Canada and Red Air Canada flights canceled since August 15 and those who will be inclusive on Saturday August 23. Even if the maplers of the maple leaf restarted its activities on Tuesday, it will take up to ten days to regain its cruising speed. The plans of some travelers have not finished being turned upside down. The measure announced on Wednesday is retroactive: a customer who has already bought a replacement ticket before setting up the policy remains eligible for a refund.
Access the online air Canada form
A refund, regardless of the price?
In principle, this should be the case. Air Canada does not offer any details on this aspect, limiting itself to qualifying it as “reasonable price”. Will a plan B which costs twice as much be reimbursed? “Yes, provided that it corresponds to the prices on the market at that time,” said Mr. Hennebelle. You have to do some shopping. But if it costs the price twice that the [client] had paid, we will probably reimburse him. Another condition: customers must fly in the “same cabin” as that of the departure route. In other words, you have to stay in economy class if this is what was initially planned. On the other hand, if you go from business class to economics, your request should be accepted. You can change the correspondence – add or remove it – as long as the trip is continuously.
What if I had to rent a car to go back?
Again, you can claim a refund. For example, a traveler who lands on the east coast of the United States with his replacement flight and who has to return to the Bercail in a coach or by renting a car can submit a complaint to Air Canada for each of the segments of his route. “This is an interesting aspect,” said Jacob Charbonneau, a late flight president, a company specializing in the protection of consumer rights in the airline industry. “For more funky routes, for example a traveler who lands in Burlington and who takes the bus to go home, we will accept. It’s correct. »»
The “going” portion of my “round trip” flight was canceled, what to do?
If Air Canada has told you that you don’t have a solution to bring you safely, you can turn to another air carrier and claim a refund afterwards. At the end of your trip, you can enter the air Canada wings. With regard to travelers who had opted for a refund from Air Canada and then bought a replacement ticket before the implementation of the “special policy”, they should be able to claim the price difference between the two tickets.
What about my hotel and meal costs?
There is nothing special planned on this side and it is the element that M. Charbonneau deplores. “Again, we are not talking about reimbursements from other expenses,” he said. This is the portion that lacks it all. For a traveler, allowances may vary depending on where it is. In Europe, for example, the travelers’ charter is more generous in terms of compensation aimed at covering unforeseen expenses. In Canada, the Regulation on the protection of air passengers does not provide for compensation for hotel nights in the event of a work conflict with a carrier.
