A player buys an OLED screen, but accidentally receives two. He wants to return the second, but Amazon offers him the device

News JVTech A player buys an OLED screen, but accidentally receives two. He wants to return the second, but Amazon offers him the device

It is a story that gives a little faith in humanity, and incidentally, in the customer services of e-commerce giants.

Imagine the scene: you take advantage of an enticing promotion, perhaps during a Black Friday, to finally offer you the monitor of your dreams. In the case of our protagonist of the day, a user of the name of Wrsa, it was the famous Alienware 32 4K QD-OLEDa racing beast displayed at nearly € 1,200, unearthed for around € 900. After days of feverish waiting, the delivery man finally sounds. But instead of the hoped -for cardboard, two identical boxes are around his doormat. The surprise is total!

A package, two screens: the good surprise that turns to the puzzle

After the initial shock, the euphoria to imagine an absolutely insane double-screen setup quickly gives way to a much more earth-to-terre anxiety. What if Amazon was invoicing the second screen to me? An error at 900 € which would very, very badly in the bank account. Far from yielding to temptation, our player decides to play the honesty card.

Armed with his best courage, he contacts Amazon customer service to report the error and organize the return of the precious duplicate. A civic approach which, he still ignored it, was going to take a completely surreal turn …

After explaining his situation to an agent of the support, the latter’s response has enough to leave your speechless. In a screenshot of their shared exchange on le subreddit pcmasterracewe can read the final decision of the American giant.

Amazon’s customer service agent writes to him:

By checking, I can see and confirm that you have already received a refund for this article. And I can confirm that it has been delivered to your address. Do not worry about the article, you will not be billed to you. Please consider it as a gift from Amazon.

A gift at 900 € is generous to say the least! An outcome all the more surprising as the company is not always as mild, as evidenced by other cases where customers have had all the sorrows of the world to be reimbursed for defective or non -compliant equipment.

The mystery of the second package: a happy logistical fault

But then, how could such an error have happened? The most plausible explanation comes from the meanders of logistics, often impenetrable. Another Reddit user, having experienced a similar situation with a helmet at € 400, Licked the mystery. The scenario is almost always the same.

You order a product. During its routing, follow -up indicates that the package is potentially lost. Frustrated, but understanding, you contact Amazon who, after investigation, proceeds to refund or send a replacement product. Except that, a few days later, miracle: the local postal service regains the trace of the package lost And you give it as if nothing had happened.

You then end up with the initial article and its replacement. In many cases, especially for large objects, The cost of organizing the return (transport, treatment, backing up) is higher for Amazon than simply making a cross on the product.

The company then prefers to make this super commercial gesture rather than kissing in a complex logistics procedure.

A stroke of luck that defies the rule: what does the law say?

If our player has had a good star, you should know that the law is not always as favorable. In theory, a customer receiving an excess product has the right to keep it. Legally, we are talking about a unreasonable enrichment. The Customer has the obligation to report the error to the seller and to cooperate so that the goods are returned.

According to Article 1302-1 of the Civil Code :

Whoever receives by mistake or knowingly what is not to him must return to that of whom he has unduly received it.

However, the good news is that the initial error is the seller. It is therefore up to him to assume full responsibility and the costs linked to the recovery of the property. By refusing to cooperate, the customer could expose himself to prosecution. In our case, by immediately contacting Amazon, The player not only showed an exemplary honesty, but he also adopted the right legal approach. A righteousness that has been rewarded far beyond his expectations!

See the Gaming Alienware 32 4K QD-Oled screen on the official website