Geneva: An operator from 144 fired after multiple breaches – 144: operator licensed after repeated

After the death of a child, in 2021, it appeared that a regulator of the emergency power plant did not respect the protocols. Meanwhile, The Federal Court confirmed its dismissal.

The emergency call center of 144.

TDG

On August 20, 2021, the central of 144 received a call: a little boy had collapsed and made “bizarre noises”. 144: operator licensed after repeated However, The operator inquires about his age (10-11 years old). However, the cause of his (unknown) fall, the existence of (unknown) discomfort and bleeding (nonexistent). Consequently, On the other hand, he omits to ask two questions that are however compulsory: is the child aware? Therefore, And does he breathe normally? Nevertheless, Upon arrival. For example, he presents a “Gasping” (praise often observed in the event of respiratory distress or cardiac arrest) and his face is bluish. Similarly, He died in hospital on August 23.

The Federal Court confirmed the dismissal of this employee of 144, therefore of the HUGs, in a judgment published this Friday. Meanwhile, He judges that this is an “adequate, necessary and proportional” measure. Moreover, It is justified due to the heaviness of the fault. However, its repeated character (we will come back to it), and the preponderant public interest: the health and security that any user 144: operator licensed after repeated is entitled to expect from an emergency call center.

Unidentified cardio-respiratory arrest

Without having asked the questions imposed by the protocol, the employee had not identified the cardiopulmonary arrest. Moreover, He had therefore not asked people there to act. Therefore, the child’s chances of survival “could not be increased before the arrival of help”. Consequently, Admittedly, the causality between the death and the shortcomings of the operator has not been established, but it is equal. In addition, What matters is the non-compliance with the protocol. Consequently, “the imperative need to observe it strictly”, given the interests at stake: the health and especially the life of the patients.

Twenty-four non-compliant situations

Worse, following this death, the professional practice of this man was analyzed. Nevertheless, In August 2021, he had to deal with 24 cases of supposed disorders of consciousness. Furthermore, He had asked the question 144: operator licensed after repeated of the state of consciousness only in 42% of cases. Consequently, and that of breathing only in 74% of cases. Similarly, “None of the 24 situations analyzed had compliant with the requirements laid down.”

To make a good measure, he “completed the forms according to each call in an erroneous or approximate manner”. Meanwhile, The state of consciousness was documented in an inaccurate manner in 21% of cases. Nevertheless, and not documented at all in 25% of cases. Similarly, For breathing, these ratios reached 65% and 26% respectively.

The operator. For example, in office since 2002, may have pleaded that the lack of supervision of the HUG had prevented him from remedying the reproached shortcomings, which had never been reported by his hierarchy before, nothing has done. In addition, For the Federal Court. However, a supervision “does not have the function of reminding an employee the basics of his regulator 144: operator licensed after repeated profession, namely to ask the key questions”. Therefore, His absence therefore does not excuse anything.

Disavored Geneva justice

The Federal Court thus gives reason to the HUGs. Moreover, confirms the referral, to sècely disavowing the Geneva justice. For example, The latter had canceled it because of the lack of causality between the child’s breaches. Meanwhile, death, the lack of supervision and observations to the employee during his twenty years of employment, and because she considered that these errors should be considered “as an isolated event” in her professional career.

On the contrary. Nevertheless, asserts the highest jurisdiction in the country, “the frequency of the mistakes committed does not claim that the respondent is able to provide in the future a service in accordance with the requirements”. Consequently, And to conclude: “It appears ultimately that none of the three reasons retained by the administrative chamber to cancel the 144: operator licensed after repeated dismissal. For example, order the reintegration of the respondent is objectively defendable.”

The faults “remain very rare”

Arrested as to this case. Nevertheless, the HUGs replied: “We never see the situations involving patients or collaborators. Moreover, In this case. however, the Federal Court clearly established that it was a repeated fault attributable to the regulator, despite the existence of clear protocols. However, In general. In addition, the HUG support their collaborators in the event of an error and make every effort to prevent it from happening again. Nevertheless, Sometimes a dismissal can however be necessary. Therefore, The regulators and regulators of 144 benefit from 40 hours of continuing education per year. Moreover, The HUGs strongly invest in training in order to confront them with difficult. Therefore, stressful call situations and to strengthen their capacity to respond 144: operator licensed after repeated to them in an appropriate manner. For example, The situations in which their professionalism is called into question are very rare. Meanwhile, In 2024, nearly 100,000 calls were recorded at 144.

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Similarly, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:22}]},{“type”:”category”,”name”:”Paris 2024 Embeds”,”categoryId”:103152291,”fullUrlPath”:”paris-2024-embeds”,”feed”:”https://api.20min.ch/content/7/category/103152291″. Meanwhile, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Video”,”categoryId”:219,”fullUrlPath”:”video”,”feed”:”https://api.20min.ch/content/7/category/219″. However, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[{“type”:”category”,”name”:”Suivez-nous en balade”,”categoryId”:432,”fullUrlPath”:”video/suivez-nous-en-balade”,”feed”:”https://api.20min.ch/content/7/category/432″. Therefore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Face au Miroir”,”categoryId”:1766,”fullUrlPath”:”video/face-au-miroir”,”feed”:”https://api.20min.ch/content/7/category/1766″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Science et nature”,”categoryId”:428,”fullUrlPath”:”video/science-et-nature”,”feed”:”https://api.20min.ch/content/7/category/428″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Actu Suisse”,”categoryId”:232,”fullUrlPath”:”video/suisse”,”feed”:”https://api.20min.ch/content/7/category/232″. Additionally, Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Actu Monde”,”categoryId”:228,”fullUrlPath”:”video/monde”,”feed”:”https://api.20min.ch/content/7/category/228″. Meanwhile, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Videos buzz”,”categoryId”:420,”fullUrlPath”:”video/video-buzzs”,”feed”:”https://api.20min.ch/content/7/category/420″. In addition, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Lecteur-reporter”,”categoryId”:572,”fullUrlPath”:”video/lecteur-reporter”,”feed”:”https://api.20min.ch/content/7/category/572″. Furthermore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Hi-tech”,”categoryId”:328,”fullUrlPath”:”video/hi-tech”,”feed”:”https://api.20min.ch/content/7/category/328″. However, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Musique”,”categoryId”:297,”fullUrlPath”:”video/musique”,”feed”:”https://api.20min.ch/content/7/category/297″. Therefore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”120 secondes”,”categoryId”:1783,”fullUrlPath”:”video/120-secondes”,”feed”:”https://api.20min.ch/content/7/category/1783″. Similarly, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Nos vidéos”,”categoryId”:568,”fullUrlPath”:”video/nos-videos”,”feed”:”https://api.20min.ch/content/7/category/568″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Lifestyle “,”categoryId”:341,”fullUrlPath”:”video/lifestyle”,”feed”:”https://api.20min.ch/content/7/category/341″. However, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Sports”,”categoryId”:248,”fullUrlPath”:”video/sports”,”feed”:”https://api.20min.ch/content/7/category/248″. In addition, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[{“type”:”category”,”name”:”Vidéo sports d’hiver”,”categoryId”:1820,”fullUrlPath”:”video/sports/sports-d-hiver”,”feed”:”https://api.20min.ch/content/7/category/1820″. Furthermore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:248}],”parent”:219},{“type”:”category”,”name”:”Sophie est de sortie “,”categoryId”:424,”fullUrlPath”:”video/sophie-est-de-sortie”,”feed”:”https://api.20min.ch/content/7/category/424″. Nevertheless, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”People “,”categoryId”:289,”fullUrlPath”:”video/people”,”feed”:”https://api.20min.ch/content/7/category/289″. Consequently, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Cinéma”,”categoryId”:293,”fullUrlPath”:”video/cinema”,”feed”:”https://api.20min.ch/content/7/category/293″. Nevertheless, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Infographies 144: operator licensed after repeated en vidéo”,”categoryId”:1784,”fullUrlPath”:”video/infographies-en-video”,”feed”:”https://api.20min.ch/content/7/category/1784″. Similarly, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”PLS – Pénard Le Samedi”,”categoryId”:1711,”fullUrlPath”:”video/pls-penard-le-samedi”,”feed”:”https://api.20min.ch/content/7/category/1711″. Similarly, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Les Infiltrés”,”categoryId”:1556,”fullUrlPath”:”video/les-infiltres”,”feed”:”https://api.20min.ch/content/7/category/1556″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Vidéo Coupe du monde”,”categoryId”:1799,”fullUrlPath”:”video/video-coupe-du-monde”,”feed”:”https://api.20min.ch/content/7/category/1799″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Biométéo “,”categoryId”:440,”fullUrlPath”:”video/biometeo”,”feed”:”https://api.20min.ch/content/7/category/440″. Furthermore, “availableFor”:{“app”:false,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:219},{“type”:”category”,”name”:”Météo”,”categoryId”:357,”fullUrlPath”:”video/meteo”,”feed”:”https://api.20min.ch/content/7/category/357″,”availableFor”:{“app”:false,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:219},{“type”:”category”,”name”:”Climat: C’est chaud!”,”categoryId”:1847,”fullUrlPath”:”video/climat-cest-chaud”,”feed”:”https://api.20min.ch/content/7/category/1847″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219},{“type”:”category”,”name”:”Les Informidables”,”categoryId”:1540,”fullUrlPath”:”video/les-informidables”,”feed”:”https://api.20min.ch/content/7/category/1540″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[],”parent”:219}]},{“type”:”category”,”name”:”Élections”,”categoryId”:56,”fullUrlPath”:”elections”,”feed”:”https://api.20min.ch/content/7/category/56″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Newsletter Sport”,”categoryId”:1792,”fullUrlPath”:”newsletter-sport”,”feed”:”https://api.20min.ch/content/7/category/1792″. Also, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”GOAT Radio”,”categoryId”:812,”fullUrlPath”:”radio”,”feed”:”https://api.20min.ch/content/7/category/812″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”MyView (Pre-Prod)”,”categoryId”:1764,”fullUrlPath”:”myview”,”feed”:”https://api.20min.ch/content/7/category/1764″. In addition, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Procès des attentats de Paris”,”categoryId”:1602,”fullUrlPath”:”proces-des-attentats-de-paris”,”feed”:”https://api.20min.ch/content/7/category/1602″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”On fête nos 15 ans”,”categoryId”:1512,”fullUrlPath”:”15ans”,”feed”:”https://api.20min.ch/content/7/category/1512″. Additionally, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”#NOUSSOMMESLEFUTUR”,”categoryId”:556,”fullUrlPath”:”noussommeslefutur”,”feed”:”https://api.20min.ch/content/7/category/556″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[{“type”:”category”,”name”:”Immeubles”,”categoryId”:1518,”fullUrlPath”:”noussommeslefutur/immeubles”,”feed”:”https://api.20min.ch/content/7/category/1518″. Furthermore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:556},{“type”:”category”,”name”:”Style de vie”,”categoryId”:1519,”fullUrlPath”:”noussommeslefutur/styledevie”,”feed”:”https://api.20min.ch/content/7/category/1519″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:556},{“type”:”category”,”name”:”Mobilité”,”categoryId”:688,”fullUrlPath”:”noussommeslefutur/mobilite”,”feed”:”https://api.20min.ch/content/7/category/688″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:556},{“type”:”category”,”name”:”Innovation et énergie”,”categoryId”:704,”fullUrlPath”:”noussommeslefutur/innovationetenergie”,”feed”:”https://api.20min.ch/content/7/category/704″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:556},{“type”:”category”,”name”:”Formation et conseil”,”categoryId”:700,”fullUrlPath”:”noussommeslefutur/formationetconseil”,”feed”:”https://api.20min.ch/content/7/category/700″. Also, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[],”parent”:556}]},{“type”:”category”,”name”:”Credit Suisse”,”categoryId”:1833,”fullUrlPath”:”credit-suisse”,”feed”:”https://api.20min.ch/content/7/category/1833″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Séisme en Turquie et en Syrie”,”categoryId”:1827,”fullUrlPath”:”seisme-en-turquie-et-en-syrie”,”feed”:”https://api.20min.ch/content/7/category/1827″. In addition, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Uncategorised”,”categoryId”:1912,”fullUrlPath”:”uncategorised”,”feed”:”https://api.20min.ch/content/7/category/1912″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Cuisiner avec FOOBY”,”categoryId”:174,”fullUrlPath”:”cuisiner”,”feed”:”https://api.20min.ch/content/7/category/174″. Additionally, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Couronnement Charles III”,”categoryId”:1846,”fullUrlPath”:”couronnement-roi-charles-iii-et-camilla-6-mai”,”feed”:”https://api.20min.ch/content/7/category/1846″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Vidéo élections Fédérales”,”categoryId”:1901,”fullUrlPath”:”video-elections-federales”,”feed”:”https://api.20min.ch/content/7/category/1901″. Furthermore, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Home”,”categoryId”:1,”fullUrlPath”:”front”,”feed”:”https://api.20min.ch/content/7/category/1″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Single Story Panel Google Showcase”,”categoryId”:103243546,”fullUrlPath”:”single-story-panel-google-showcase”,”feed”:”https://api.20min.ch/content/7/category/103243546″. Moreover, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Pages”,”categoryId”:103226986,”fullUrlPath”:”pages”,”feed”:”https://api.20min.ch/content/7/category/103226986″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:true,”children”:[]},{“type”:”category”,”name”:”Présidentielle US”,”categoryId”:103211225,”fullUrlPath”:”presidentielle-us”,”feed”:”https://api.20min.ch/content/7/category/103211225″. Also, “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]},{“type”:”category”,”name”:”Video”,”categoryId”:103210803,”fullUrlPath”:”video-front”,”feed”:”https://api.20min.ch/content/7/category/103210803″. “availableFor”:{“app”:true,”desktop”:true},”allowRobots”:false,”children”:[]}],”data”:{“id”:”103388025″,”internalId”:103388025,”copyright”:”tx group”,”jurisdiction”:”ch”,”isTranslation”:false,”type”:”article”,”content”:{“id”:”103388025″,”updated”:”2025-07-25T16:00:13.813Z”,”meta”:{“type”:”metadata”,”updated”:”2025-07-25T15:41:03.713Z”,”published”:”2025-07-25T15:41:03.713Z”. In addition, “authors”:[{“publicUserId”:71956806,”type”:”user”,”name”:”Jérôme Faas”,”firstName”:”Jérôme”,”lastName”:”Faas”,”shortName”:”jef”,”twitterHash”:””,”prolitterisId”:”886130″,”jobTitle”:”Journaliste, chef de rubrique Genève”,”userImage”:{“id”:”06TezvOAIHfj”,”variants”:{“400px”:{“src”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026s=170c22d4498287bb7c7b3bcde5539f1c”. “avifSrc”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026fm=avifu0026s=8925f7471b607682d903de26d26fe8b7″. Additionally, “maxWidth”:400,”maxHeight”:400,”width”:400,”height”:400,”aspectRatio”:1,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}},”fix400x400px”:{“src”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=cropu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026crop=facesu0026s=dc5149708351bafcc5ea8cff8a8e08bc”. “avifSrc”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=cropu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026crop=facesu0026fm=avifu0026s=a9fbd654b75456ab04568ddddd2bb76a”. Furthermore, “maxWidth”:400,”maxHeight”:400,”width”:400,”height”:400,”aspectRatio”:1,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}}}},”shortBiography”:{“text”:”Jérôme Faas (jef), chef de la rubrique genevoise, est journaliste à 20 minutes depuis 2012. Il navigue entre judiciaire, fait divers, économie et politique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), chef de la rubrique genevoise, est journaliste à 20 minutes depuis 2012. Il navigue 144: operator licensed after repeated entre judiciaire, fait divers, économie et politique.”}]}]}. “longBiography”:{“text”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Moreover, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. Dit 144: operator licensed after repeated autrement: ce dont on discute “sur la place du village” doit se trouver dans le journal. papier ou numérique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Also, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et 144: operator licensed after repeated lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. Dit autrement: ce dont on discute “sur la place du village” doit se trouver dans le journal. papier ou numérique.”}]}]}}]. “infobox”:[],”kickword”:{},”tags”:[],”mainCategory”:71,”wordCount”:768,”mainCategoryUrlPath”:”geneve”,”mainCategoryName”:”Genève”,”mainCategoryFullUrlPath”:”suisse-romande/geneve”,”mainPageStyle”:”default”,”categories”:[72,71],”urlSlug”:”geneve-un-operateur-du-144-vire-apres-de-multiples-manquements”,”url”:”/story/geneve-un-operateur-du-144-vire-apres-de-multiples-manquements-103388025″,”teaser”:{“default”:{“published”:”2025-07-25T15:41:03.713Z”,”updated”:”2025-07-25T15:41:03.713Z”. “mainCategoryName”:”Genève”,”mainCategoryUrlPath”:”geneve”,”mainCategoryFullUrlPath”:”suisse-romande/geneve”,”url”:”/story/geneve-un-operateur-du-144-vire-apres-de-multiples-manquements-103388025″,”urlSlug”:”geneve-un-operateur-du-144-vire-apres-de-multiples-manquements”,”openInNewWindow”:false,”readingTime”:180,”wordCount”:768,”settings”:{“commentRisk”:”high”,”commentingEnabled”:false,”sharingEnabled”:true,”likesEnabled”:true,”renderedInWebView”:false,”publicationDateExposed”:true,”adsEnabled”:true,”allowRobots”:true,”headDisabled”:false},”authors”:[{“publicUserId”:71956806,”type”:”user”,”name”:”Jérôme Faas”,”firstName”:”Jérôme”,”lastName”:”Faas”,”shortName”:”jef”,”twitterHash”:””,”prolitterisId”:”886130″,”jobTitle”:”Journaliste, chef de rubrique Genève”,”userImage”:{“id”:”06TezvOAIHfj”,”variants”:{“400px”:{“src”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026s=170c22d4498287bb7c7b3bcde5539f1c”. 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Il navigue entre judiciaire, fait divers, économie et politique.”}]}]}. “longBiography”:{“text”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Furthermore, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. 144: operator licensed after repeated et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. Dit autrement: ce dont on discute “sur la place du village” doit se trouver dans le journal. papier ou numérique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Moreover, à la Tribune 144: operator licensed after repeated de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. 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In addition, “mediaType”:”image/jpeg”}},”description”:””},”titleHeader”:”Genève”,”title”:”Un opérateur du 144 viré après de multiples manquements”,”lead”:”Après le décès d’un enfant, en 2021, il est apparu qu’un régulateur de la centrale d’urgence ne respectait pas les protocoles. Le Tribunal fédéral a confirmé son renvoi.”,”kickword”:{},”styles”:{“name”:”Default”},”useEmbedUrl”:false},”facebook”:{“published”:”2025-07-25T15:41:03.713Z”,”updated”:”2025-07-25T15:41:03.713Z”. “mainCategoryName”:”Genève”,”mainCategoryUrlPath”:”geneve”,”mainCategoryFullUrlPath”:”suisse-romande/geneve”,”url”:”/story/geneve-un-operateur-du-144-vire-apres-de-multiples-manquements-103388025″,”urlSlug”:”geneve-un-operateur-du-144-vire-apres-de-multiples-manquements”,”openInNewWindow”:false,”readingTime”:180,”wordCount”:768,”settings”:{“commentRisk”:”high”,”commentingEnabled”:false,”sharingEnabled”:true,”likesEnabled”:true,”renderedInWebView”:false,”publicationDateExposed”:true,”adsEnabled”:true,”allowRobots”:true,”headDisabled”:false},”authors”:[{“publicUserId”:71956806,”type”:”user”,”name”:”Jérôme Faas”,”firstName”:”Jérôme”,”lastName”:”Faas”,”shortName”:”jef”,”twitterHash”:””,”prolitterisId”:”886130″,”jobTitle”:”Journaliste, chef de rubrique Genève”,”userImage”:{“id”:”06TezvOAIHfj”,”variants”:{“400px”:{“src”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026s=170c22d4498287bb7c7b3bcde5539f1c”. “avifSrc”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026fm=avifu0026s=8925f7471b607682d903de26d26fe8b7″. Additionally, “maxWidth”:400,”maxHeight”:400,”width”:400,”height”:400,”aspectRatio”:1,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}},”fix400x400px”:{“src”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=cropu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026crop=facesu0026s=dc5149708351bafcc5ea8cff8a8e08bc”. “avifSrc”:”https://media.20min.ch/7/image/2025/01/06/e55c0ef9-a8e1-49d2-81f8-dbbfed305847.jpeg?auto=format%2Ccompress%2Cenhanceu0026fit=cropu0026w=400u0026h=400u0026rect=0%2C0%2C2020%2C2020u0026crop=facesu0026fm=avifu0026s=a9fbd654b75456ab04568ddddd2bb76a”. Furthermore, “maxWidth”:400,”maxHeight”:400,”width”:400,”height”:400,”aspectRatio”:1,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}}}},”shortBiography”:{“text”:”Jérôme Faas (jef), chef de la rubrique genevoise, est journaliste à 20 minutes depuis 2012. Il navigue entre judiciaire, fait divers, économie et politique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), chef de la rubrique genevoise, est journaliste à 20 minutes depuis 2012. Il navigue entre judiciaire, fait divers, économie et politique.”}]}]}. “longBiography”:{“text”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du 144: operator licensed after repeated lac et a commencé sa carrière en 2003. Moreover, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. Dit autrement: ce dont on discute “sur la place du village” doit se trouver dans le journal. papier ou numérique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 144: operator licensed after repeated 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Also, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. 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Il navigue entre judiciaire, fait divers, économie et politique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), chef de la rubrique genevoise, est journaliste à 20 minutes depuis 2012. Il navigue entre judiciaire, fait divers, économie et politique.”}]}]}. “longBiography”:{“text”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. Also, à la Tribune de Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite 144: operator licensed after repeated aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. Dit autrement: ce dont on discute “sur la place du village” doit se trouver dans le journal. papier ou numérique.”. “elements”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Jérôme Faas (jef), né en 1976, est journaliste et chef de la u003ca style=”text-decoration:underline”href=”/fr/suisse-romande/geneve”u003erubrique Genèveu003c/au003e de 20 minutes où il travaille depuis 2012. u003cbr /u003eu003cbr /u003eCe localier tout terrain a grandi au bout du lac et a commencé sa carrière en 2003. In addition, à la Tribune de 144: operator licensed after repeated Genève. Il apprécie particulièrement les sujets judiciaires et le fait divers. et traite aussi volontiers d’économie et de politique (mais pas de politicailleries). En parallèle. ce père de deux adolescentes est un passionné de sport, notamment de football, qu’il pratique assidûment en club. u003cbr /u003eu003cbr /u003eDiplômé en 2005 au Centre romand de formation des journalistes (CRFJ). il est titulaire d’une licence en sociologie acquise en 2001 à l’Université de Genève. u003cbr /u003eu003cbr /u003eSa définition d’un bon sujet: si l’on peut aborder un ami et lui dire “eh. tu sais pas quoi…”, l’article mérite d’être écrit. 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Additionally, “avifSrc”:”https://image.20min.ch/2025/07/25/dd2edfe5-ca55-4c24-ab3d-94fa45f05c7b.jpg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=400u0026h=400u0026rect=0%2C0%2C1913%2C1188u0026fm=avifu0026s=f0ba1c36d351ae8fcc4ecf766077375c”. “maxWidth”:400,”maxHeight”:400,”width”:400,”height”:248,”aspectRatio”:1.6129032258064515,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}},”big”:{“src”:”https://image.20min.ch/2025/07/25/dd2edfe5-ca55-4c24-ab3d-94fa45f05c7b.jpg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=1200u0026h=1200u0026rect=0%2C0%2C1913%2C1188u0026s=da97186e8c4dd55f05866be28255f3ca”. Furthermore, “avifSrc”:”https://image.20min.ch/2025/07/25/dd2edfe5-ca55-4c24-ab3d-94fa45f05c7b.jpg?auto=format%2Ccompress%2Cenhanceu0026fit=maxu0026w=1200u0026h=1200u0026rect=0%2C0%2C1913%2C1188u0026fm=avifu0026s=569792849e490cd90719aca9d2eda8f7″. “maxWidth”:1200,”maxHeight”:1200,”width”:1200,”height”:745,”aspectRatio”:1.610738255033557,”mediaType”:”image/jpeg”,”focusPoint”:{“x”:0.5,”y”:0.5}}},”maxAspectRatio”:1.68}}. Moreover, {“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Le 20 août 2021, “},{“type”:”internalLink”,”htmlText”:”la centrale du 144″,”metadataID”:729027317179,”url”:”/story/urgences-144-top-sur-le-terrain-moins-dans-les-bureaux-729027317179″,”tenantUrls”:{“7″:”/story/urgences-144-top-sur-le-terrain-moins-dans-les-bureaux-729027317179”}},{“type”:”htmlTextItem”,”htmlText”:” recevait un appel: un petit garçon s’était écroulé et faisait des «bruits bizarres». L’opérateur s’enquiert de son âge (10-11 ans). de la cause de sa chute (inconnue), de l’existence d’un malaise (inconnue) et d’un saignement (inexistant). En revanche, il omet de poser deux questions pourtant obligatoires: l’enfant est-il conscient? Et respire-t-il normalement? A l’arrivée des secours. il présente un «gasping» 144: operator licensed after repeated (halètement souvent observé en cas de détresse respiratoire ou d’arrêt cardiaque) et son visage est bleuté. Il décède à l’hôpital le 23 août.”}]}. {“type”:”ad”,”availableFor”:{“desktop”:true,”app”:true}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Le Tribunal fédéral a confirmé le licenciement de cet employé du 144, donc des HUG, dans un arrêt publié ce vendredi. Il juge qu’il s’agit d’une mesure «adéquate, nécessaire et proportionnelle». Elle se justifie en raison de la lourdeur de la faute. de son caractère répété (nous y reviendrons), et de l’intérêt public prépondérant: la santé et la sécurité que tout usager est en droit d’attendre d’une centrale d’appel d’urgence.”}]}. {“type”:”crosshead”,”htmlText”:”Arrêt cardio-respiratoire non identifié”,”style”:{}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Faute d’avoir posé les questions qu’impose le protocole, l’employé n’avait pas identifié l’arrêt cardio-respiratoire. Il n’avait donc pas demandé aux personnes sur place d’agir. Par conséquent, les chances de survie de l’enfant «n’avaient pas pu être augmentées avant l’arrivée des secours». Certes. la causalité entre le décès et les manquements de l’opérateur n’a pas 144: operator licensed after repeated été établie, mais c’est égal. Ce qui compte. c’est le non-respect du protocole et «l’impérieuse nécessité de l’observer strictement», vu les intérêts en jeu: la santé et surtout la vie des patients.”}]}. {“type”:”crosshead”,”htmlText”:”Vingt-quatre situations non conformes”,”style”:{}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Pire, suite à ce décès, la pratique professionnelle de cet homme a été analysée. En août 2021, il avait dû traiter 24 cas de supposés troubles de la conscience. Il n’avait posé la question de l’état de conscience que dans 42% des cas. et celle de la respiration que dans 74% des cas. «Aucune des 24 situations analysées n’était conforme aux exigences posées.»”}]}. {“type”:”ad”,”availableFor”:{“desktop”:true,”app”:true}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Pour faire bonne mesure, il «complétait les formulaires suivant chaque appel de façon erronée ou approximative». L’état de conscience était documenté de manière inexacte dans 21% des cas. et pas documenté du tout dans 25% des cas. Pour la respiration, ces ratios atteignaient respectivement 65% et 26%.”}]}. {“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”L’opérateur, en poste depuis 2002, 144: operator licensed after repeated a eu beau plaider que l’absence de supervision des HUG l’avait empêché de remédier aux manquements reprochés, qui n’avaient jamais été signalés par sa hiérarchie auparavant, rien n’y a fait. Pour le Tribunal fédéral. une supervision «n’a pas pour fonction de rappeler à un employé les bases de son métier de régulateur, à savoir poser les questions clefs». Son absence n’excuse donc rien.”}]}. {“type”:”crosshead”,”htmlText”:”Justice genevoise désavouée”,”style”:{}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Le Tribunal fédéral donne ainsi raison aux HUG et entérine le renvoi, désavouant sèchement la justice genevoise. Cette dernière l’avait annulé en raison de l’absence de causalité entre les manquements et le décès de l’enfant. de l’absence de supervision et d’observations à l’adresse de l’employé durant ses vingt ans d’emploi, et du fait qu’elle jugeait que ces erreurs devaient être considérées «comme un événement isolé» dans son parcours professionnel.”}]}. {“type”:”ad”,”availableFor”:{“desktop”:true,”app”:true}},{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Au contraire, assène la plus haute juridiction du pays, «la fréquence des fautes commises ne permet 144: operator licensed after repeated pas de prétendre que l’intimé serait en mesure de fournir à l’avenir une prestation conforme aux exigences». Et de conclure: «Il apparaît en définitive qu’aucun des trois motifs retenus par la Chambre administrative pour annuler le. licenciement et ordonner la réintégration de l’intimé n’est objectivement défendable.»”}]}. {“type”:”infobox”,”collapsed”:false,”infoboxContent”:[{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Interpellés quant à ce cas, les HUG ont répondu ceci: «Nous ne commentons jamais les situations impliquant individuellement des patient-es ou des collaborateur-trices. Dans ce cas toutefois. le Tribunal fédéral a établi de manière claire qu’il s’agissait d’une faute répétée imputable au régulateur, malgré l’existence de protocoles clairs. De manière générale. les HUG soutiennent leurs collaboratrices et collaborateurs en cas d’erreur et mettent tout en œuvre pour éviter qu’elle ne se reproduise. Certaines fois, un licenciement peut cependant s’imposer. Les régulateurs et régulatrices du 144 bénéficient de 40 heures de formation continue par an. Les HUG investissent fortement dans la formation afin de les 144: operator licensed after repeated confronter à des situations d’appel difficiles ou stressantes et. de renforcer leur capacité à y répondre de manière appropriée. Les situations dans lesquelles leur professionnalisme est remis en cause “}. {“type”:”internalLink”,”htmlText”:”restent très rares”,”metadataID”:101121116,”url”:”/story/geneve-appel-aux-secours-il-lui-repond-calmez-vous-ou-je-raccroche-101121116″,”tenantUrls”:{“7″:”/story/geneve-appel-aux-secours-il-lui-repond-calmez-vous-ou-je-raccroche-101121116”}},{“type”:”htmlTextItem”,”htmlText”:”. En 2024, près de 100’000 appels ont été enregistrés au 144.”}]}]. “title”:{“type”:”textBlockArray”,”items”:[{“type”:”htmlTextItem”,”htmlText”:”Les fautes «restent très rares»”}]}}]}}},”siteArea”:”siteAreaNews”,”store”:{“navigation”:{“items”:[{“type”:”channel”,”id”:1,”label”:”Home”,”url”:”/front”,”items”:[]},{“type”:”channel”,”id”:72,”label”:”Suisse Romande”,”url”:”/suisse-romande”,”items”:[{“type”:”channel”,”id”:70,”label”:”Vaud”,”url”:”/suisse-romande/vaud”,”items”:[]},{“type”:”channel”,”id”:71,”label”:”Genève”,”url”:”/suisse-romande/geneve”,”items”:[]},{“type”:”channel”,”id”:736,”label”:”Autres 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