Main information
- The convergence of HR and TI leads to hybrid leadership roles that supervise the two functions.
- Organizations rationalize processes and decision -making thanks to the merger of HR and IT departments.
- If the collaboration between HR and TI is crucial, the maintenance of knowledge specialized in each field remains essential for the success of the organization.
The convergence of human resources (HR) and information technology (TI) is gaining ground within organizations, largely thanks to the integration of artificial intelligence (AI). A survey carried out by Nexthink, a supplier of software for the workplace, revealed that 64 percent of high -level computer decision -makers provide for the merger of HR and IT functions within their business in the next five years.
Teachers of the AI
Tracey Franklin, Chief People and Digital Technology Officer in Moderna, illustrates this trend. Its role includes responsibility both traditional HR functions and all aspects of IT, including technology used in the development, manufacture and marketing of drugs. Franklin considers his position as that of an architect of work processes, who studies how technology – hardware, software or AI – can supplement human skills.
Moderna’s partnership with Openai, the Chatgpt creator, illustrates this approach. All employees have been trained in the use of AI tools for the automation of tasks and the overhaul of workflows. Franklin underlines, in BBC, the importance of giving employees the means to become “masters of AI” and to adapt their work processes accordingly.
Vision commune
Fabio Sattolo, Director of Human Resources and Technology at Covisian, a customer service provider, was also the spearhead of the merger of human resources and information technology departments. He insists on the interconnection of people’s development and technology, saying that a unified vision is crucial to take advantage of the impact of technology on human capacities and vice versa.
In Covisian call centers, AI will be used more and more to manage tasks. Human agents will continue to interact with customers, but they will delegate the problem solving processes to AI systems. Sattolo insists on the need for continuous development of AI and human agents in order to guarantee transparent integration and use of technology.
Fusion
The merger eliminates potential conflicts between HR and IT departments with regard to resource allocation and service capacities. Sattolo underlines the improvement of the speed and efficiency of decision -making, citing an example where a new internal tool for publication of job offers has doubled the responses to employment ads thanks to the rationalized processes allowed by the combined HR/Ti organization.
While recognizing the advantages of the collaboration, David d’ouza, director of the profession at the CIPD, warns against a complete merger of the departments. According to him, although complementary, HR and IT require distinct skills and expertise. A greater collaboration is precious, but the maintenance of knowledge specialized in each field is crucial for the success of the organization. (JV)