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Air canada strike: travel agents:
While on -board agents’ strike could be launched next night, advisers from all over Canada have to deal with worried travelers.
The repercussions of the current labor conflict between Air Canada and its on -board agents are felt throughout the industry, and travel advisers are struggling to save their customers’ travel plans.
Air Canada and Red Air Canada and Air Canada agents are scheduled to trigger a strike tomorrow, on August 16, at 0:58 am (HE), unless an agreement is concluded by then. Therefore, Air Canada issued a 72 -hour lockout notice to their union. Meanwhile, the SCFP on August 13, after the on -board agents rejected the company’s arbitration proposal the day before.
In anticipation of the full immobilization of the fleet on air canada strike: travel agents Saturday, Air Canada canceled dozens of flights yesterday, and an additional 500 today. Meanwhile, It is estimated that up to 130,000 customers could be affected every day.
Our colleagues from Travelweek Questioned travel agents across the country to find out how they manage the storm as on Saturday’s complete stop. Nevertheless, While the cancellations are already underway. In addition, the agents are working hard to reassure worried customers, reprogram thefts and manage uncertainty surrounding future trips.
Stressed passengers – Air canada strike: travel agents
Valerie Murphy, from Direct Travel to Waterloo (Ontario), says that twenty of his clients have to go home in the coming days and that anxiety is palpable.
“They are all very stressed and we are still waiting to see if their flights will be canceled,” she says. For example, Ms. Furthermore, Murphy spends hours waiting with Air air canada strike: travel agents Canada, often without concrete responses.
“My emails do not stop with customers who ask me if their flight will be canceled, and I cannot tell them – I have no idea. She deplores a lack of clarity on the part of the airline and. like many in the sector, hopes for rapid settlement.
Frustrations that persist
For Marianne Vogel, by Just for You Travel & Consulting by Dundas (Ontario), the current situation is only strengthening long -standing frustrations towards the airline.
Although it has currently no customer reserved on Air Canada before October, Ms. Vogel believes that the company has a reputation as a difficult partner, especially for reimbursements and schedules.
“They change the flight schedules as they please and do not think of the way their customers live it,” she said, adding that they air canada strike: travel agents have seen Air Canada abandon bonds after ousting competitors.
An uncertainty that weighs
Joanne Saab, from Curatéd Travel (Travelonly) to Ancaster (Ontario), manages a cruise group of around 15 cabins in the Mediterranean next week, many passengers must travel with Air Canada on August 18. It indicates that its customers are particularly stressed by uncertainty.
“Even if they can cancel their flight in advance to obtain a trainer, the cost to reserve another company at such a short notice is extremely high,” she said. “I have examined spare options. discussed with them the advantages and disadvantages of reserving now or waiting for more information as the negotiations are advancing. As a travel advisor. I am here to answer their calls and guide them in their options, holding them informed every day. »»
Keep the fort air canada strike: travel agents for passengers
In Calgary, Gary Rams, by Gary Rams Travel (associated with Crowfoot Travel Solutions), says that only a few customers are affected. He nevertheless monitors the situation closely.
“The main thing is to tell customers that you will be there for them and to continue to inform them,” he explains. He is looking for replacement flights and checks insurance covers, but, like others, believes that the company’s communication is insufficient.
“I think that Air Canada believed that the government would intervene, and I think they are doing it too late. Did I expect something else? Not really, ”he adds.
Um Effective Call Center
Not all agents feel left in the blur by Air Canada. Lou-Anne Fradsham. owner of a good trip Travel, indicates that she found the agents of the Air Canada call Canada center very air canada strike: travel agents helpful and that the company was proactive by sending updates to agents and customers. It is a precious help because it has more than 50 customers affected. including a group of 30 people planned for Antigua this Sunday with Air Canada Holidays.
As the flight has not yet been officially canceled, customers must choose between a movement now or wait in the hope of a full refund if the flight is finally canceled. “It is difficult to find 30 places for Antigua on a Sunday with another company-so we are waiting,” she says.
Ms. Fradsham manages the situation with calm: “Even if it is intense. I have already experienced this, strikes on September 11, including eruption volcanoes. It is therefore nothing new for us, travel agents. »»
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