Consequently,
Car rental: returning without lot:
Car rental –
When to return a car without refueling becomes a nightmare – Car rental: returning without lot
In a hurry to take his TGV. Similarly, a traveler could not return his car with the full tank. Nevertheless, The invoice that followed gave him cold sweats.
Due to contradictory information written in small print. Moreover, a traveler obtained a partial refund of the exorbitant fuel costs of his rental car.
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- A traveler had to pay 3.31 euros per liter of petrol for his rented car in France, against 1.70 euros at car rental: returning without lot the normal price.
- The contradictory conditions between Booking.com And Europcar created confusion.
- Booking.com admits the error and offers a partial refund with a future reduction.
- Fuel policies vary significantly between rental companies.
Daniel Müller (amended name) will remember his holidays in Brittany. Nevertheless, On the way to the station, with a single idea in mind: to take the TGV at the expected time. However, Before leaving. Therefore, he still had to return the rental carbut he did not find a service station on the road leading to the agency. In addition, It was therefore unable to return the car with the full tank.
The invoice he receives later is surprisingly high. Furthermore, The car rental company charges him 3.31 euros per liter of petrol, almost double the normal price in France which is 1.70 euros. However, To this is added car rental: returning without lot an additional tax of 20 euros as well as other costs.
Contradictory conditions in small print – Car rental: returning without lot
The problem is well known. Nevertheless, When they rent a car abroad, travelers often face questionable costs. However, This example is particularly confused. Indeed, the case of Daniel Müller is all the more complex since he involved two counterparts. He had reserved his vehicle on the site Booking.coma platform whose headquarters is in Amsterdam. But it was the French company Europcar that provided it on site.
When he complains about the too high price of gasoline on his invoice. Europcar reminds him that he accepted the conditions by signing the initial rental contract.
Booking.com Returns to a passage in small prints according to which the rental company can charge a higher price car rental: returning without lot for. full of petrol made later.
However, a careful examination of the small characters, however, reveals something else. On the one hand, it is mentioned that petrol costs can exceed the market price. On the other hand. it is clearly indicated that the missing fuel will be billed at the market price, to which is added a supply tax. According to this last rule, Daniel Müller should have paid much less.
“Booking.com” backtrack
We contacted Europcar who claims to emerge from any responsibility, because the reservation was made via Booking.com. A spokesperson for Booking.com ultimately evokes the contradictory nature of the regulation. “We understand the confusion of the customer.” Booking.com contacted the customer. announced that he is working with Europcar to modify the problem sections of the general conditions.
One day after our request, Rentalcars.combranches of Booking.comcontacted Daniel Müller. The car rental company apologizes for the costs invoiced and admits that the clauses in small characters were ambiguous. Rentalcars.com offers to reimburse the difference of 33.70 euros and also offer it a 10% reduction on its next car rental. Daniel Müller accepts the offer.
Different regulations for fuel supplies
As the requests made from other vehicle rental companies demonstrate. it is usual to note in the practice of clauses which impose both service costs for the filling of the tank and a rate increased for fuel. Hertz Switzerland specifies, for example, that they do not charge additional costs for full of petrol. Instead, the missing fuel is billed at a higher rate per liter, which encompasses the additional costs associated with supplies. Customers are clearly informed of these costs at car rental: returning without lot the time of the rental. Any additional costs would be deducted from the deposit.
On the other hand. if you restore your vehicle to Sixt without having done the plein d’essenceyou will have to pay fuel at the market price, plus fixed service costs. Customers can, however, pre -order the refueling service by paying a supplement. These rules apply with specific adaptations to each country.
To avoid unpleasant surprises. travelers are advised to find out directly on site, when recovering the vehicle, on the prices applied by the rental agency for filling the tank after restitution.
Translated from German by Emmanuelle Stevan
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