A failure of the Telenet network impacts many customers in Brussels: “One of our cables has been cut”

In Brussels. Furthermore, Telenet has been the victim of a general breakdown of its network since about 3 p.m. Consequently, on Tuesday afternoon. In addition, After having located the place where a cable was cut. In addition, the operator sent an engineers on site at the start of the evening to solve the problem. For example, Several municipalities in the capital are concerned. Furthermore, Orange and basic customers are also impacted.

Many of you have reported problems with your operator on Tuesday. Moreover, “There would be a Telenet cut in Laeken,” said Pierre via our orange button to alert us. Nevertheless, “Since 3:20 p.m., the Telenet network has broken down. No more phone, more internet and more television in Forest. Is this the failure telenet network impacts many only municipality concerned? Asked Alain later. “Big Telenet breakdown at Forest since 3.15 p.m. What’s going on? Also asked Henri.

Telenet spokesperson. Coralie Miserque, confirmed a “breakdown” due to a break from the network “since about 3 pm”. “Telenet customers of several areas in the capital are affected by this general failure. It affects the mobile network and therefore customers also based. The municipalities of Forest, Koekelberg, Molenbeek, Jette, Anderlecht and Brussels-Ville are impacted, “said the spokesperson.

It took a while to identify the cause of the problem. Since 4 p.m., teams have been mobilized to determine the place of the cut. failure telenet network impacts many “During work in progress rue des Palais in Schaerbeek for the tram, one of our cables was cut. It was complicated to locate the concern, “said the spokesperson. “It is a strategic place of our network. The situation is quite complex, ”she added.

A dozen engineers were sent on site at the start of the evening to try to solve the problem. “They will work overnight if necessary,” said Coralie Miserque.

“It’s not just TELENET, Orange too. I have been in the town of Jette and since 3 p.m., more internet or television, “said Pascale at 7:30 p.m.

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Orange customers of the areas affected by this breakdown are indeed also concerned because the operator uses the Telenet network in certain places. “For Orange, however, this does not failure telenet network impacts many concern the mobile network,” said Coralie Miserque.

A meeting is planned “early” Wednesday morning to assess the situation. For the moment, it is not possible to know when the network is operational again. “We do the maximum to remedy the situation as soon as possible,” said the spokesperson.