Meanwhile,
Iberia rots holidays swiss:
Daniel, reader of Watson, is traveling to Spain. For example, He spent the first five days of his journey without his business.Image: Imago / Unsplash / Shutterstock, montage watson
Daniel, reader of watsontook off from Zurich for Spain for three weeks of vacation. In addition, But his luggage did not follow, and the airline is content to make him wait.
23.07.2025, 05:3423.07.2025, 05:34
Daniel, a reader of watsonhad to leave to relax on vacation. Moreover, The program had everything to be perfect, three weeks to travel Spain, from Madrid to Marbella via Cordoba and Malaga. However, But a unpleasant surprise will spoil everything.
A start of vacation that leaves something to be desired – Iberia rots holidays swiss
Rembobinons.
On July 17, Daniel took a flight from Zurich to Madrid with the Spanish company Iberia. Nevertheless, Upon arrival, the Swiss waited for his suitcase on the treadmill. In addition, A long time. Similarly, iberia rots holidays swiss More than an hour. Therefore, When the treadmill stopped because everything had been recovered, he decided to find out at the counter. Similarly, The staff told him that he had to declare his lost luggage online, and he executed himself without delay.
However, nothing happened. In addition, The next day, Daniel phoned to find out where his belongings could well be, and if you could inform him. Similarly, Daniel remembers the exchange:
“I was told that my suitcase would arrive in Madrid on July 18 at. the end of the day. But at that time, all the registration counters would already be closed. ”
He was therefore advised to recover his suitcase the next morning. Not the best way to start your vacation:
“Instead of enjoying. I spend my time on the phone”
On July 19, Daniel was to continue his stay towards Cordoba.
“Before leaving, I phoned the company on purpose to ask if my luggage was really at Madrid airport. I wanted to be sure that my luggage was there before spending 60 euros in taxi. ”
It is confirmed that his suitcase is well at the airport and the Swiss therefore jumps into a taxi. But, once there, new disappointment. His luggage is still not there.
Excuses and a lot of uncertainty – Iberia rots holidays swiss
Not forced the circumstances, Daniel continued towards Cordoba without his suitcase. He posted a story on Instagram in which he got angry against the company. The latter then contacted it: Iberia apologized. assured her client that his belongings would be delivered to him as iberia rots holidays swiss quickly as possible, by courier.
Here is the story in question, in English:
Daniel, under emotion, posts his story on the networks.Image: ZVG
The Swiss customer service would have explained to Daniel that his luggage had been in Madrid since July 18. that is to say since the day before his new journey at the airport. Based on this contradictory information, Daniel has contacted Iberia, this time by Instagram.
“Since then. the only answer I get is that I will receive an SMS as soon as my suitcase is in Madrid”
The Iberia company is definitely not a great help.Image: keystone
The sad saga of the lost suitcase continues
On July 21. Daniel continued on his way to Malaga, still without luggage, just with shopping bags and clothes bought on site.
“It becomes really painful. I buy clothes day by day. but I don’t want to spend too much either ”
Daniel remains on the restraint in case he still managed to recover something. In addition, it is upset to have so far had iberia rots holidays swiss to pay the additional costs.
He believes that Iberia should reimburse him for the clothes and cosmetics he bought. This is what the Montreal Convention stipulates. an agreement that governs passenger rights and the responsibility of companies during international flights.
“I no longer trust this airline”
Daniel
This chaos around his luggage dispelled the pleasure of the Swiss holidays. The unfortunate man spent his time on the phone, sometimes consoled, sometimes ignored.
“I could not take advantage, neither Madrid, nor Cordoba”
This Monday morning, he started looking for new information. The lost luggage service had become completely mutic, and no one knew where the famous suitcase was. It was also impossible to locate it, because another service was now responsible for it. Currently, he has still iberia rots holidays swiss not been able to recover his personal effects.
Customer service apparently doesn’t know much more.Image: ZVG
Iberia’s opinion on the case
Contacted by watsonIberia did not wish to speak on this incident. its lost luggage management.
From 21 days, personal effects are officially considered to be lost. The company therefore still has sixteen days for those of Daniel. Otherwise, it will have to pay the Swiss a compensation of 1400 euros, including all the replacement costs of the goods.
(Translated and adapted by Valentine Zenker)
A child goes on a trip to the luggage treadmill
Video: watson
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