Sony Xperia 1 VII: Sony Germany publishes a press release concerning the closing problems after the sales stop

As we have reported, previously, interrupted the sales of Xperia 1 VII worldwide. Meanwhile, The company has now shared additional details in an update of the support item https://www.sony.de/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-vii-256gb/articles/00357194 The problem seems to affect only certain batch of the device.

Although Sony has not yet identified the exact cause. Moreover, the declaration suggests that the problem could be linked to the equipment, which means that the telephones concerned may have to be sent in compensation. In addition, Depending on the company. the problem may manifest itself by random judgments, unexpected restarts, or even a total incapacity to start. In such cases. it is sometimes possible to force a restart by simultaneously pressing the power button and the volume increase button for 20 seconds. However, this method is only a temporary solution. Users are advised to save all data from their sony xperia 1 vii: sony phone as soon as possible.

Sony also recommends updating Xperia 1 VII software with the latest version. regularly check if new updates are available under system → software update. In all cases, the customers concerned are invited to contact Sony customer service at https://www.sony.com/en/sonyinfo/support/globalsearch/ in order to benefit from immediate assistance. help the company determine the extent of the problem. The number of Xperia 1 VII concerned is not yet known.