On its website, Air Canada Vacances informs travelers with a ticket or a package of this:
Here are the possibilities available to customers:
- Edit their travel date and benefit from a single instant credit of $ 50 per passenger. The price is subject to modification.
- Request a refund if their trip is disrupted from August 16 and 19, using our self-service tools to manage their reservation.
- Opt for a credit for a future trip for the total amount, valid for 1 year (instant credit not applicable). To choose this option, please contact us at 1 866 529-2079.
- Customers at their destination between August 15 and 20, 2025 can also request a change of date for their return trip. The costs of modifying the flight dates will be deleted. All expenses suffered on site, including hotel costs, must be reimbursed through your travel insurance provider. To request a reservation change, please contact us at 1 800 296-3408. If you call from outside Canada, please visit https://vacations.aircanada.com/fr/nous- joining or calling us at 514 876-0766.
- For existing group reservations, please contact your group or group coordinator.
- If you have booked through a travel agent, please contact him directly.
Questions
The Question Fair has also been updated due to the current situation.
Here are some of the questions with answers:
Is my flight affected?
If your travel package includes an air Canada or red air Canada flight affected by work interruptions or if changes are made to your route, you will be advised by email and text message. For any reservation made through your travel agent or an online travel agency, please contact them directly. They will be well equipped to help you make other measures for your trip.
You can also check the condition of your flight at Aircanada.com/etatdesvols or download the Air Canada mobile application for up -to -date notifications.
How will I receive the updates concerning my route?
You will be notified by email and by text message. You can make sure that your contact details are up to date on the Aircanada.com/mesrevations site or by selecting the “Voyages” tab in the Air Canada mobile application.
You can also check the condition of your flight at Aircanada.com/etatdesvols or download the Air Canada mobile application for up -to -date notifications. If you have reserved through your travel agent or an online travel agency, please also contact them directly. As partners in your trip, they will be well equipped to help you go through this disruption period.
I’m currently traveling. How will I go home?
If you are currently at your destination, know that we are actively studying all possible options, including the possibility of making a new reservation with other air carriers on your behalf.
We will keep you informed of any change to your route by email and text message. You can make sure that your contact details are up to date on the Aircanada.com/mesrevations site or by selecting the “Voyages” tab in the Air Canada mobile application.
Currently, we give priority to customers who are halfway through, but due to the limited number of places for all air carriers, we may not be able to modify your reservation. If the reservation modification period is not suitable for your schedule, we encourage you to take other measures and make a compensation request for any additional expenditure from your travel insurance company, including additional costs suffered locally.
If your flight is canceled while you are already at your destination, our customer assistance team can help you. Although your destination representative can help you locally, our customer assistance team is responsible for providing you with advice on the next steps. This also applies to group reservations.
Please consult our directory at the address https://vacations.aircanada.com/fr/nous-joint or communicate directly with us at 1 800 296-3408 or at 514 876-0766. You can also contact the Air Canada representative at the destination airport or consult the Air Canada mobile application or the website in Aircanada.com.
To access the FAQ, it’s here.
