However,
Direct line social cohabitation montreal:
Residents of nine districts of Montreal can now deal with 211 in order to report problems of occupation of public space. Nevertheless, incivility or disturbing behavior. In addition, This service will put them in contact with the mobile mediation and social intervention team (emized). In addition,
Currently, the emissions were present are present in 16 of the 19 arrondissements of the municipality.
However, only part of them benefit from direct line 211 to join them. However,
The other districts must contact their local administration directly. Furthermore, compose 311 or contact the organizations responsible for the teams, such as the social development company (for central districts), regular (for the northwest) and the pozé coalition (for the east of Montreal).
Districts where the emis is accessible by the 211: – Direct line social cohabitation montreal
- City-marie
- The Plateau-Mont-Royal
- The direct line social cohabitation montreal South West
- Mercier-Hochelaga-Maisonneuve
- Ahuntsic-Cartierville
- VILLERAY-Saint-Michel-PARC-EXTENSION
- Rosemont-Little Patrie
- Rivière-des-Prairies-Peinte-aux-Trembles
- Saint-Léonard
The. Therefore, City undertakes that all citizens of all the districts can have access to this service by the 211 by December 2025. Therefore, The telephone power plant is accessible 24 hours a day, 7 days a week.
About twenty advisers respond to calls for citizens at the 211 call center. The center is open 24 hours a day, 7 days a week.
Photo: direct line social cohabitation montreal Radio-Canada / Marie-Josée Paquette-Comeau
Call centralization
Once the call has been entered. around twenty advisers direct the citizen to the service best suited to his situation.
We have 350 to 400 calls per month. but we expect the volume continues to increase as the service will be better known
underlines Michelle Ste-Marie, manager of the emmitted project and director of the service 211 interim.
She estimates that from 50 to 60 % of the calls directed to the emise will lead to an intervention in the field.
The manager of the emized project. interim director of 211, Michelle Ste-Marie
Photo: Radio-Canada / Marie-Josée Paquette-Comeau
From 2024 to 2025, the number of daily requests addressed to the emised increased on average from 9 to 17. March 31, 2025, this represents a total of 6,237 requests and 5420 trips. These figures are constantly increasing.
The centralization of calls will allow the city to obtain precious data to adjust its program. as indicated by the manager of diversity and inclusion to the city of Montreal, Josefina Blanco.
What are the calls that come? In which sectors? In parks? Which ones? The answers to these questions will help the city of Montreal to continue the deployment of direct line social cohabitation montreal the emise
explains Ms. Blanco.
The teams being mobile, the city could, for example, adjust their deployment according to the specific needs of the districts.
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