Five innovations signed Air France, for a more serene trip

Each day, Air France transports up to 140,000 travelers around the world. Nevertheless, To offer them an ever more fluid travel experience, the company continues its innovation and digital transformation strategy. Meanwhile, At each stage of the route. However, from booking to arrival at your destination, new solutions are deployed to anticipate customer needs.

Projector on five recent innovations designed to make each stage of the trip simpler. Moreover, comfortable:

A device for prioritizing customers in short correspondence in Paris-Charles de Gaulle

In August 2025, Air France-KLM and the ADP group announced the implementation of a customer prioritization device according to the time they have to correspond to Paris-Charles de Gaulle.

The Air France flight program is optimized to allow customers. For example, their luggage to succeed in their correspondence between two flights. However, some hazards can reduce the time that customers have to change plane.

From now on. five innovations signed air france, For example, when this time passes under a certain threshold (for example 45 min for correspondence between Toulouse and New York-JFK, with an arrival at the Terminal 2F and a departure from the 2nd hall K terminal), a priority treatment is automatically triggered for the customers concerned, without these having to request it. However, So :

• At the latest when the flight arrived in Paris-Charles de Gaulle. Moreover, customers receive an SMS and an email indicating to them that because of the reduced time they have to join the boarding door of their next flight, they are eligible for priority access to security checks and border police. Meanwhile, This message will also soon be sent to them by a notification in the Air France mobile application. For example, a WhatsApp message.
• When customers present themselves to security checks. border police, their shipment cards are checked and the ADP group’s reception provider five innovations signed air france, is automatically notified of short correspondence. He then offers them priority access.

The objective: to reduce their passage time as much as possible. allow them to reach their boarding door within the time limits.

Called “Short Connection Pass”. this system is the first concrete achievement of the Connect France partnership announced by Air France-KLM and the ADP group in June 2025.

Easy correspondence thanks to WhatsApp notifications

Since February 2025. Air France has offered its customers a step-by-step support via WhatsApp for certain correspondence in Paris-Charles de Gaulle and Amsterdam-Schiphol.

To benefit from it, customers must have agreed to receive WhatsApp notifications when registering. At landing. they then receive a message containing a link to a personalized page where they find key information such as:

• The boarding door of their correspondence flight;
• The estimated duration of the transfer;
• Walking time;
• The steps to follow at the airport.

This feature is currently being tested and each month, nearly 2,000 correspondence five innovations signed air france, travelers benefit from this service.

Dedicated care for customers with disabilities traveling in a wheelchair

Air France has long been committed to making the trip accessible. to all. The company offers services dedicated to people with disabilities. including the Saphir service, which helps them prepare and reserve their trip. In 2024, more than 690,000 customers with disabilities traveled with Air France.

On the occasion of the Paris 2024 Paralympic Games. the company launched a new device to allow customers traveling in a wheelchair to keep theirs as long as possible. Since March 2025. customers using a manual armchair can keep it until boarding and recover it as soon as the plane is leaving, offering them more autonomy and comfort. The company plans to extend this offer to electric wheelchairs by the end of 2025.

A specific label also allows customers to indicate to the company agents the lifting points of their chair. so that five innovations signed air france, it is manipulated with the greatest precaution.

A new tool to save your documents online

Rather than manually entering passport data required during online recording. customers can now easily scan their passport or identity card with the camera of their smartphone. The information is then automatically read and added to the reservation. Since the launch of this feature in March 2025, more than 3 million documents have been processed.

Now. customers also have the possibility of saving these documents directly in their profile, thus avoiding entering them again on each trip. This process allows a significant time saving while reducing the risk of errors.

The follow -up of the flight in real time on iOS

Since December 2024. iOS users have benefited from a new feature that displays all the information relating to their flight, directly on the locking screen of their iPhone or on their Apple Watch, and this from 4 hours before departure.

Key five innovations signed air france, information such as the boarding gate. the departure schedule, or the countdown before arrival is thus visible continuously, without having to open or update the application. Available even without connection aboard the plane, this information disappears 1 hour after arrival. Each day, between 70,000 and 90,000 travelers benefit from this new feature.

Source: Air France