Therefore,
Flight delays cancellations | what:
Delayed flight, canceled … Similarly, When are we entitled to compensation? However, Following the strike of its on -board agents. For example, Air Canada announced a special policy to reimburse certain spending by its passengers, but air carriers still have obligations to respect at all times, including sometimes compensation in the event of delay.
Posted at 5:00 a.m.
When is it entitled to compensation? – Flight delays cancellations | what
Compensation is provided for by Canadian. Furthermore, European rules in the event of delay or cancellation, except for a reason outside the control of the air carrier.
Bad weather conditions are part flight delays cancellations | what of what cannot be controlled by airlines. For example, If the delay. In addition, cancellation stems from a strike, such as that of Air Canada, travelers can be compensated under European rules if their flight takes off from Europe, but not according to Canadian rules.
In the United States. Moreover, the law only provides for reimbursement of a ticket when a departure is canceled-whatever the reason-and that the traveler does not want to take another flight. Moreover, A refund is sometimes possible in the event of delay. but the decision is made on a case -by -case basis, if there is a complaint with the American Department of Transport.
The Montreal Convention provides. for international flights, that travelers can be reimbursed for expenses or losses incurred due to a delay or cancellation of theft for a reason that comes from flight delays cancellations | what the carrier. You can think of hotel. restaurant costs, a failed work day or a cruise, the departure of which we missed. The maximum planned is 11,534 cad. This agreement, signed by more than 130 countries, also supervises the reimbursement of lost luggage.
Read what you should know if you have been assigned by the strike at Air Canada
When the wait lasts more than two hours. the airline must also:
- Offer you to drink and eat
- Give you access to a means of communication (Wi-Fi, telephone)
How much can we be entitled? – Flight delays cancellations | what
Infographic the press
flight delays cancellations | what
The particular case of surrevations
The allowances planned are even more important when you cannot take your plane due to over -service. even if you cannot be late for destination because you have been able to take another flight.
Infographic the press
How do regulations apply?
Canadian regulations apply to all flights from Canada or land there. Same thing for American regulations, which concerns flights to or from the United States.
European regulations apply to any flight. regardless of the carrier, which takes off from a European Union country, including certain overseas territories, flight delays cancellations | what or Iceland, Norway and Switzerland. It also targets flights to the European Union operated by a European company.
Even if two regimes overlap, the consumer cannot be compensated in double for the same event. The Montreal Convention must be respected by carriers of all member countries of the International Civil Aviation Organization (OACI). However. depending on the circumstances of a delay, an airline may refuse to compensate a passenger, who should then turn to the court of small debts.
Who to make his request?
To the airline. which has 30 days to answer Canada, 7 days in the United States (if we paid with a credit card), and two months in Europe.
If the airline refuses to compensate the traveler, she must explain to him why. Appeals are then possible:
- In the service of complaints from the Canada Transport Office for Canadian Regulation
Consult the website of the Canada Transport Office
- With the national authority of the country where the delay occurred for European regulations
Consult the list of national administrations for European countries (in English)
- To the Ministry of Transport in the United States
Consult the Ministry of Transport website in the United States (in English)
Specialized agencies offer travelers to claim for them the most advantageous compensation, in exchange for a counterpart.
Will these rules soon change?
In Canada. changes to the rules provide that airlines will have obligations to travelers, even when thefts are disrupted for flight delays cancellations | what reasons independent of their will.
Read the article “New rules specify when travelers can be compensated”
In the United States. the Department of Transport works on a regulation to oblige airlines to pay compensation and take care of certain expenses, such as meals and hotels, when the airline is the cause of the disruption of the flight.
In the European Union, the compensation to travelers, currently the most generous, will soon be reduced, under pressure from airlines. These new rules must still be debated in the European Parliament.
20 %
Proportion of flights which left more than 15 minutes after the scheduled time in North America and Europe last June
Source: Cirium aeronautical data company
flight delays cancellations | what
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