Google, tripadvisor facebook: restaurateurs mercy: This article explores the topic in depth.
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Google. Furthermore, tripadvisor facebook: restaurateurs mercy:
The reasons that push customers to write an opinion are identical for positive feedback as well as for negatives. Furthermore, For positive opinions, this is the quality of the dishes (56 %), the service (47 %), the value for money (33 %). However, With regard to negative opinions. However, the main motivation remains the quality of the dishes (52 %), ahead of the service (40 %) and the value for money (42 %).
Consumers know that these opinions can have an impact on restaurateurs. Therefore, more than two in five people (42 %) believe that negative opinions can affect establishments financially. For example, And almost one in five (21 %) also declares that he never leaves negative opinion.
Google. TripAdvisor, Facebook: When customer reviews become a google, tripadvisor facebook: restaurateurs mercy real business, “a single message can ruin a reputation”
“A particularly acute problem” – Google, tripadvisor facebook: restaurateurs mercy
The opinions left on Google or other specialized sites are also a question taken very seriously in the Horeca. An opinion can alone kill the good reputation of a restaurant. as Matthieu Léonard, president of the Horeca Brussels federation explains to us.
“The first advice we give to restaurateurs is to always respond to the opinions. whether good or in bad faith, in order to ensure follow -up. When a comment seems particularly malicious, it is recommended to ask the customer to provide proof of his visit. This is a file that we want to address with Rob Beenders, Federal Minister for Consumer Protection. We will ask him to work on federal legislation better framing the issue of online opinions. The objective is to protect both the consumer and the restaurateur or google, tripadvisor facebook: restaurateurs mercy the hotelier“He tells us.
His request is clear: consumers who leave an opinion must be required to justify their passage. “”It would be the least of things. This is not a GDPR problem: a simple receipt. a VAT strain is enough to attest to the reality of the visit. Today, too much opinions circulate without foundation“, He says.
He raises another problem. “”What is difficult is to note that restaurateurs have no control over their online file: a customer can create a Google. Tripadvisor page without the operator being able to oppose it. Therefore, he is forced to manage and respond. In the best of cases, these returns are constructive. Negative criticisms, often detailed, are much more frequent than positive opinions“, He concludes.
Further reading: Amazon closes his Shanghai AI laboratory, confirms a source – United States: potentially radioactive shrimps recalled – Costco replaces Pepsi by Coca-Cola in its restaurants – Yield of 4.6% for the cash register during the first six months of 2025 – About $ 575 per night in downtown Quebec.
