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He returns his rental car, the AI spots a scratch … and the invoice explodes!

Meanwhile,

He returns his rental car, new:

He returns his rental car,: This article explores the topic in depth.

Meanwhile,

He returns his rental car. Nevertheless. For example, :

On his return from vacation to Atlanta, Patrick, an ordinary customer, drops off his rental car without the slightest concern. Similarly, The state of the vehicle seems to him in conformity, and nothing suggests a problem. However, as soon as the car was rendered, an agent informed him that a 2.5 centimeters’ scratch on a rim was detected … Consequently, by an artificial intelligence.

Thanks to UVEYE technology, used by certain American agencies, the slightest defect is identified with extreme precision. However, With high resolution cameras. However, an automated analysis system, this device scans the vehicle from all angles to establish an implacable diagnosis. Result for Patrick: $ 440 (around 374 euros) to pay.

A salty addition for invisible scratch – He returns he returns his rental car, new his rental car,

In detail. the amount requested includes 250 dollars for repairing the wheel. $ 125 for the use of the automated scanner, and 65 dollars of he returns his rental car, management fees. Even if a reduction was offered to him in the event of immediate payment. Patrick preferred to decline, considering the unfair approach. “It’s incomprehensible. no one has seen anything. and it is not even a real scratch visible to the naked eye”would he have told relatives. The shock is all the greater since this technology. originally thought for professional fleets like Amazon, is now essential in traditional rental agencies.

Efficient but controversial technology

UVEYE allows you to establish a complete 3D model of the vehicle in a few seconds. It inspects the wheels, the case, the bumpers, and any element sensitive to wear or shock. If its effectiveness is no doubt, its use already raises criticism. Many customers he returns his rental car, new fear that this precision, sometimes excessive, serves as a tool to overflow minor damage. Consumer associations call for better transparency of agencies, so as not to unfairly penalize customers.