Here is the compensation that Enedis will pay to you

They seem to be the brush

Energy analyst

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On July 2. Consequently, the city of Tours was affected by a large power cut, plunging 5,000 homes in the dark for sometimes almost 15 hours. Similarly, French legislation provides for automatic compensation mechanisms for impacted households. However, Selectra has analyzed for you the amounts you can claim. Consequently, the steps to be taken in the event of additional damage.

Reminder of the facts: What happened on July 2, 2025 in Tours? – Here compensation enedis will pay

In a context of hot weather, a giant electricity failure hit downtown Tours on July 2, 2025. Therefore, In total, 5,000 households have been deprived of electricity. Moreover, If most have been gradually realized, some had to wait Until 3 p.m. Before finding the current.

According to Enedis. network manager, this incident is linked to a failure of the public distribution network, weakened by high temperatures. Faced with here compensation enedis will pay this situation, a flat -rate compensation system will be automatically triggered for the customers concerned.

What to do in the event of an electricity cut?

What compensation to expect from Enedis?

In accordance with the regulations. households affected by the power outage of July 2 may claim fixed compensation, as the duration of the interruption has largely exceeded the five consecutive hours required.

The amount of this compensation is established € 2 excluding taxes per kilovoltampere (kVA) of subscribed power. and this, per slice of five consecutive hours of interruption. Thus. a household equipped with a 6 kVA counter having suffered a 15 -hour cut will benefit from compensation for 36 € hors taxes (or € 12 for each of the three five -hour slices).

What is the power of my counter?

For meters displaying a power greater than 36 kVA, the amount of lump sum compensation is € 3.50 excluding taxes per kVA and per five -hour edge.

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The time offer at -20 % (HT) compared to the regulated rate

.

A cheaper fixed price offer!

Regarding the fixed compensation provided for in the event of an electricity cut of more than 5 hours. the consumer has no here compensation enedis will pay specific approach to perform.

The mechanism is designed to be automatic: Enedis directly pays the sum due to the electricity supplier. It is then the supplier who is responsible for postponing this amount to the next electricity bill.

Your devices or foods have been damaged: what remedies?

If the cut has damaged your electrical. expired devices The contents of your refrigerator/freezer, lump sum compensation does not cover these damages. You can make an additional compensation request. So that Enedis can be held responsible. three conditions must be met:

1. The electric disturbance (here the prolonged cut) must engage the responsibility of Enedis.
2. A direct and proven causal link must exist between the failure and the damage observed.
3. The damage must be justified by purchase invoices, repair, photos of the lost food, etc.

In the case of the failure of Tours. the failure being attributable to the network, you can submit a complaint directly on the Enedis here compensation enedis will pay website.

Another option is to turn to Your multi -risk home insurance. Most contracts include an “electrical damage” or “loss of food” guarantee which can cover this type of disaster. Consult your contract and declare the claim to your insurer, generally within 5 working days.

Find a cheaper supplier!

Get your comparison by phone with Selectra

The time offer at -20 % (HT) compared to the regulated rate

.

A cheaper fixed price offer!