If you receive an Air France email inviting you to redouble a vigilance, it is because you are surely one of the customers victims of a data leak. The group said Thursday investigating “fraudulent access” to personal data.
“No sensitive data such as passwords, travel data, the balance of Miles Flying Blue, passport or credit card numbers have been disclosed,” said Air France in a declaration transmitted to AFP.
On the other hand, according to an email addressed to a client on Wednesday evening and consulted by AFP, the “violation” was able to concern the “first name”, “family name”, “contact information”, or “the subject of requests made by email”. The number of people concerned has not been communicated.
Reinforced security measures
Air-France KLM contacts “individually, customers who have been the subject of fraudulent access”, and invites them to “redouble their vigilance if they receive suspicious calls or emails”.
At the origin of the event, an “unusual activity” detected on a third-party platform used by Air France-KLM contact centers. The IT security team then ended the incident “.
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“Air France and KLM systems are not impacted and their safety has not been called into question,” said the group, which has set up “reinforced protective measures” to prevent personal data to be compromised again. According to the company, the incident was reported to the National Commission for Data Protection (CNIL).
