- The SAMU services are overwhelmed.
- The needs for regulation assistants are very important.
- The LCI teams went to immersion to the operators’ training center.
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6-9 with Jean-Baptiste Boursier
“The samu, hello
“… Gwellaouen repeats this sentence all day long. Medical regulation assistant in training, she receives calls addressed to 15 and communicates a first diagnosis to a doctor. “I have a lady who witnesses on the phone. I told her to stay safe. All she can tell me is that the gentleman still moves, so he is aware
“She explains to her interlocutor.
This training is under the direction of Djamel, trainer at SAMU 93. “We already have cases that are more or less prepared. And then we try a little bit to adapt them compared to situations that we have already lived”,
he details.
In all, 60 students are trained in this training center in Île-de-France. These future recruits are prepared for all scenarios. “”The training course for medical regulation assistants is 10 months. During these 10 months, they will learn to take a call with the basics of communication, to know how to manage the emotions of a person who is in panic, who is afraid, who is angry in front
“, Assures Jean-Philippe Déclefs, medical director of SAMU 91.
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“She agonized”: the fight of the girls of Yolande Gabriel, who died after her exit from the emergency room and a call to the Samu
It has only been compulsory since 2019 for 2019 to enter the profession. A decision made after the Naomi Musnga affair, named after a patient who died in Strasbourg, at the end of 2017, after an appeal to the Samu who had not been taken seriously. New regulation assistants are already eagerly awaited. They will help the Paris SAMU to deal with the more than 500,000 calls it receives each year.
According to a study by the Ministry of Health, published on January 21, 2025, 20.7 million calls were picked up in 2022 by the SAMU, an increase of 48.2 % compared to 2014.
