Philippe Huguen / AFP
Will part of the fines really be in the pocket of SNCF controllers? (Illustration photo)
SNCF – His story has aroused great emotion in the media and on social networks. The resident of the Oise, who had received a fine of 50 euros by a controller by going to a chemotherapy session, was finally reimbursed by the SNCF, she assured to HuffPost Monday, June 23. Ludivine, who had first testified to the Picard mailhad moved as “Bady sir” who checked it won «10 % of [son] fine “.
The argument of the commissions affected by the controllers frequently returns to the discussion, but do these really exist? Yes, according to an internal document that had consulted The Parisian In March 2024. This even detailed a commission rate according to the various offenses, 4 % when the traveler was reported to 10 % when the fine is “Delivered during a check”.
Following this scale, it seems credible that the controller who has verbalized Ludivine collected 10 % commission, since the fine was allocated during a check. He had also criticized the passenger for not having presented himself directly to him, to which she replied that her exhausting illness led her to limit her movements.
Commission percentages advanced by The Parisian are similar to those noted by BFMTV. A source cited by the continuous information chain reported “4 % for a simple tariff transaction (eg sale of a ticket)” and “10 % for a so -called complex transaction (track crossing, feet on the seats, characterized fraud”.
Controllers assure that they do not “Zeal”
It should be deduced from this that these commissions push the controllers to promote the“Indifference” and the “Cruelty”as Ludivine felt? The professionals interviewed by several media insist that the cumulative amount at the end of the month is not colossal. Commissions allow controllers to touch “Of the order of a full of gasoline to a shopping basket”explains Franck, rail delegate at UNSA, interviewed by TF1.
Same bell sound on the side of an ex-TERC controller questioned by BFMTV. “I don’t think it’s the bonuses linked to the regularizations that push to be zealoushe said. When I was a controller, it represented around 30 euros per month and it is not motivating enough to take blows ”. An analysis shared by the SNCF. Requested by several media on the issue, the railway company has confirmed that the “Perception bonus” which brings together all the commissions on the fines at the end of the month is “Marginal” Compared to the wages of agents.
SNCF also argues that this kind of incentive exists in all companies whose employees must fight against fraud. It also points to the extent of the shortfall caused by clandestine passengers and estimated at 200 million euros per year. A chasm which in particular penalizes investments in new trains, according to the public company. In the case of Ludivine, the SNCF also recalled that its agents are encouraged to apply the same rule to everyone, to avoid the risk of arbitrariness.
Then freely in the unhappy passenger to challenge the fine. “We regularly review individual cases when customers bring them to our knowledge”assured the SNCF in an email addressed to HuffPost. If the rules are the rules, the company says it is also attached to what they are « appliqué[es] adapted to each client ”.
