Since the abolition of barriers on the axes between Paris and Normandy, almost all motorists have been paying their passage without delay. TV, increasingly used, facilitates this fluid and rapid method of payment.
The company SANEF received 94% of payments before recovery for its highways A14 and A13 spent in 2024 in free flow between Paris and Normandy, the group announced on Tuesday (Seine-Maritime). “Of the 54 million vehicle passages” Under the porticos of the A14 and A13 motorways, “There were 94% of spontaneous payments (before the first recovery letter, editor’s note)”said the director of operations and customer experience of the Société des Autoroutes du Nord et de l’Est de France (SANEF) group Vincent Fanguet, during a press conference on Tuesday morning.
The toll barriers were removed on June 19, 2024 on the A14, then in December 2024 on the A13 motorway in its continuity. Since then, the various detection gantries have recorded 54 million passages made by 3.2 million different license plates, according to the SANEF. “Over a full year, we have between 7 and 8 million different customers circulating on Paris-Normandie highways”said Vincent Fanguet. These customers have achieved “94% spontaneous payments”or by “A TV badge”either by a posteriori payment “On the website or at a tobacconist before there is a recovery letter”he said. “We have a TV rate that has progressed a lot, two out of three passages are made in telepected and on weekends it’s half” he added.
Nearly 120,000 customers have also associated their license plate with their bank card, which allows them to pay without using telepalia, said Vincent Fangguet. One million users have created an account on the website dedicated according to Clarine Da Silva, head of the Customer Relations Center. Some 40,000 checks are carried out every day concerning user complaints, according to Clarine Da Silva.
Many of vehicle rental companies thus contact the Customer Relationship Center to report vehicle drivers who have not paid the toll in free flow, she noted. The withdrawal of toll barriers made it possible to win “About thirty minutes of journey time won on a complete journey between Paris and Caen on the days of strong traffic”according to the Sanef.
