Payment methods, fines … what new: This article explores the topic in depth.
Moreover,
Payment methods, fines … Nevertheless, what new:
Payment methods, fines … However, what: This article explores the topic in depth.
In addition,
Payment methods, fines … Meanwhile. Moreover, what:
A year ago, in June 2024, the SANEF (Société des Autoroutes du Nord et de l’Est de France), the concessionaire company among others of the A13 motorway, connecting Paris and Normandyhas opened a Customer Relations center in Petit-Couronne, in the Agglo de Rouen (Seine-Maritime). Consequently, An establishment which is part of the passage of the A13. However, A14 motorways in free flow, that is to say with the disappearance of good old toll barriers.
Among the objectives of this transformation, decided by the Ministry of Transport: better traffic fluidity and modernization of payment methods. Moreover, One year after the center payment methods, fines … what new opened. In addition, the SANEF presented figures showing how motorists payment methods, fines … However, what have adapted (or not) to the new device.
No more traffic jams with toll barriers – Payment methods, fines … what
Since June 2024 on the A14. For example. December of the same year on the A13, finished the traffic jams near the toll barriers, motorists now go under porticos that detect their presence. Therefore, And payment is made online or via Approved points of sale, at a tobacconist.
“Since the implementation of the free flow, we have recorded 54 million passages under the gantry by 3.2 million different customers. Nevertheless, figures in accordance with what we expected,” informs Vincent Fangguet, director of operating and customer experience at SANEF.
Among these motorists. Therefore, the Sanef has recorded a rate of “Spontaneous payments” -Customers paying for themselves and in time, within payment methods, fines … what new 72 hours- 94 %. Similarly, “It is a significant rate of a large part of payments is made via A telepected badge. payment methods, fines … what a system with which the motorist has nothing to do, payment is made automatically. »»
“The telepal rate is progressing. it represents two thirds of the passages during the week and half the weekend,” says Vincent Fangguet. There is a free flow effectespecially because customers can no longer pay with their total card as it was. before for tolls. Professionals thus choose to switch to telepaling. »»
Others pay online, 1 million accounts were created on the Sanef website. They pay either to the journey, or by associating their bank card on their account, the levy is thus automatic. But it only works on the Sanef network, Unlike the TV badge.
For those who do not want to pay online. payment methods, fines … what new they can go to a point of sale of the Nirio payment network (by CB or species) to a tobacconist.
Increases of 10 and 90 euros
If the amount is not set within 72 hours, theoretically an increase of 10 euros is applied. The company, which has access to the gray cards file, then informed the motorist by mail. Currently. for motorists. of which it is the first passage on the network, the SANEF gives a few more days to settle the invoice without increase.
After reminders and if the regulations have not been made, the increase drops to 90 euros. In the end, if the motorist still does not pay, the file is sent to the police court. In the key a flat -rate fine of 370 euros to be paid to the public treasury (and not. to the Sanef).
Agents of ex-retraining toll payment methods, fines … what new barriers
To accompany the free flow of the A13. the A14. the SANEF opened several customer relations centers: in Petit-Couronne, the most important, but also Montesson (Yvelines), Pont-l’Évêque payment methods, fines … what (Calvados) and Cambrai (North). They employ 250 people. including many former employees of physical tolls. who have been trained in other professions: Image Review operator, Customer Relationship Advisor, complaint advisor. They receive calls for managers of car fleets. vehicle rental companies, individuals who make complaints or want to be helped in their steps, etc. They also carry out payment checks by viewing the images taken at the gantry level. and if necessary, sworn agents note the offenses.
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