She denounces the “cruelty” of an SNCF controller on the train to Paris leading her chemo

His misadventure went around social networks this weekend. Even if “she could really have happened to anyone”, hastened to underline Ludivine Chanut. This independent photographer Compiégnoise (Oise) 39 years old has very aggressive breast cancer. She told her meeting on The Compiègne-Paris axis With an extremely picky SNCF controller, who criticized him for having bought his transport title only after his climb on the train.

The facts date back to Friday June 20, at Compiègne station. That morning, Ludivine had to take the train of 7h53 to go to the Curie Institute (Paris V^e), pursue His chemotherapy session. Seeing that he accuses 15 minutes late, she then jumps into that of 7h33which is at the quay. In the hope of being in the hospital at 9:30 am.

“I was afraid that the other train would be even more late than that. So I jumped on the other train telling myself that at least, it was sure to leave. ” The alarm sounds. The doors close. “I then looked for the surrounding cars if there was not a controller, but I did not find it. »»

Verbalized to be mounted on a train without a ticket

“I could not afford to arrive late at my appointment and keep the whole hospital waiting,” she justifies himself, fromOise Oise.

Ludivine then tries to procective a SNCF application ticket. Holding a Hauts-de-France TER card, she spends 8.50 euros online to put herself in good standing.

“I pay my ticket once installed on the train, on the mobile application. But the controller still asked me for 50 euros because it is forbidden to take his ticket on the train, “it seems.

A huge sum For this mother of two young children of 11 months and 7 years old, who has not been riding gold since she was prevented from exercising her professional activity. This had also pushed a friend to launch a solidarity kitty to help her support her needs during her treatment.

“The guy wanted to have fun”

I explain to him that I am sick and that I receive only 12 euros per day of daily compensation by the social security. That I paid for my ticket, and that 50 euros for me is huge. He remains impassive, obviously laughs at me and my vulnerability. He had almost a little smile when I explained it all. He replied: it doesn’t look at me!

Two other passengers will pay the price for this intransigence. “We felt that the guy just wanted to have fun.”

In the crowd crowded that morning, no other traveler has paid attention to his situation

At the time, I have the right to any compassion, nor a little word from any traveler. I ended up in front of the Gare du Nord to call my husband and choke in my sobs.

An unfortunate experience that Ludivine decided to make public. “I have a very benevolent community. I shared this story on Facebook because I needed support. I found it too unfair. But I didn’t think it was going to get out of my community. »»

“It’s not pretty what you do, the SNCF”

Saying “exhausted and sad”, it is addressed directly to the SNCF: “It is not pretty what you do, the SNCF: by paying your agents on the fines they put, you help to make this world a place of indifference and cruelty. »»

A message that finally had a resounding echo throughout France, to which Ludivine absolutely did not expect.

An avalanche of reaction: “I have been treated a fraudian”

If she has received a lot of messages of support since, – “I even have controllers who wrote to me to tell me that they did not endorse the attitude of their colleague” – other comments were much less empathetic, even tinged with a certain wickedness, especially on X.

I have been treated a fraudian. Others told me that I only had to go to Paris by ambulance. But who has done this since compiègnely? Apart from staying 4 hours in traffic jams, it makes no sense!

Above all, she recalls, that she had paid a ticket!

SNCF: “It is a question of applying the same rule for everyone”

Ludivine has since been contacted by the carrier, who explained on X “apply the same rule for everyone”.

“We were very sensitive to the testimony of this traveler and contacted her, a solution was found,” briefly replied the SNCF traveler service to Oise news This Monday, June 23. A version confirmed by Ludivine: “They confirmed to me that they were going to reimburse me the 50 euros fine, or offer me a voucher of 50 euros”.

Excuses were even sent by the SNCF, for the “lack of discernment of his agent”.

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