Meanwhile,
Tesla condemned france “misleading commercial:
7. Similarly, 500 euros for a “fully autonomous driving” which does not exist: Tesla France has just been pinned by the French authorities for deceptive commercial practices. For example, A two -year survey reveals the extent of the dysfunctions.
The DGCCRF has just brought a severe blow to Tesla France. Therefore, After a survey of almost two years. Furthermore, the French authorities have discovered a catalog of dubious commercial practices that affect the heart of the Tesla customer experience. Consequently,
Between tesla condemned france “misleading commercial sloppy contracts, false promises on autonomous driving and contempt for consumer rights, the American manufacturer must quickly rectify the shot under penalty of a daily fine of 50,000 euros.
DGCCRF’s investigation – Tesla condemned france “misleading commercial
It all starts with signalconso reports in 2023. For example, Discontent customers point to business practices that do not go unnoticed. In addition, The Departmental Directorate for the Protection of the Populations of Yvelines then launched an investigation which will last almost two years. For example, reveal the extent of the dysfunctions.
The survey uncovers six offenses that affect all aspects of customer relations: from the signing of the contract to delivery. Therefore, including the famous driving aid systems. Tesla France appears as a company that regularly frees itself from French consumption law.
Failland sales contracts – Tesla condemned france “misleading commercial
First alarming observation: Tesla contracts lack essential information. Absence of delivery date, precise place of discount, or mention of tesla condemned france “misleading commercial credit methods. This negligence deprives buyers of their fundamental rights and prevents them from organizing properly.
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tesla condemned france “misleading commercial
Without this information, impossible for the consumer to assert their rights in the event of delay or dispute. A particularly problematic situation for a purchase as important as a vehicle.
The right of withdrawal compromised
Even more worrying: Tesla requires payments before the end of the legal withdrawal period. When a customer finances his purchase by assigned credit, the law grants him a period to return to his decision. Tesla short-circuits this protection by demanding the immediate settlement.
This practice transforms the right of withdrawal into the theoretical device. The absence of receipt during partial payments further aggravates the situation. depriving customers of supporting documents in the event of a dispute.
“Autonomous Driving”: a deceptive promise at € 7,500
The most sensitive point concerns the “fully autonomous driving capacity” option sold for 7,500 euros. Tesla presents this function as a total autonomy of the vehicle.
The reality is tesla condemned france “misleading commercial that this autonomous conduct is not yet available in France, despite some tests in Paris.
Tesla’s “fully autonomous driving capacity” (or FSD) remains a promise in Europe.
The brand does not hesitate to communicate on the maturity of its system. Tesla regularly promises future updates that will unlock these features. But selling today what does not yet exist constitutes a deceptive commercial practice. This situation also exposes consumers to security risks if they overestimate the capabilities of their car.
Other identified dysfunctions
The survey also reveals delays in reimbursements when consumers exercise their right of withdrawal. Information on delivery methods are late, and certain recovery offers are misleading.
This accumulation of problems draws the portrait of a company that favors the speed of sales to respect for. consumer rights.
A dissuasive financial sanction
The DDPP does not compromise with the offenses observed. Tesla France has four tesla condemned france “misleading commercial months to correct all of its business practices. After this period, the company is exposed to a penalty of 50,000 euros per day of delay. At this rate, a month of delay would cost 1.5 million euros to Tesla.
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