The VG will investigate a digital interface to more than $ 625 million in border services

The new digital portal has multiplied service interruptions and billing errors from its launch, last fall (new window). This system, at the heart of the perception of more than $ 40 billion in customs duties per year, has been developing since 2010.

L’Canada Border Services AgencyASFC had initially allocated $ 371 million over 10 years to the system of the contributions and revenue management systemCRASbut cost overruns have become inevitable.

The invoice reached $ 625 million in development and maintenance, dated March 31, 2024. The price could have increased, since the agency has not provided an estimate for more than a year. The authorized amounts now amount to more than $ 700 million.

The Deloitte firm alone pocketed $ 226.3 million, according to theCanada Border Services AgencyASFCor 82 % of subcontracting expenses. The firm McKinsey obtained two contracts valued at 2.7 million between 2016 and 2019.

The office of the Canada Auditor General Puts on the file of the system of the contributions and revenue management systemCRASAt the request of the Quebec Bloc (new window)which demanded an audit in particular on the role of suppliers and subcontractors.

The system of contributions and revenue management systemCRAS is a real disasterestimates the blocking spokesman for international trade, Simon-Pierre Savard-Tremblay, in a written declaration.

Here we have a mixture of phoenix and arrival. When Ottawa touches digital, nothing is fine.

The office of the auditor general specifies that the performance audit concerning the system of contributions and revenue management systemCRAS has not yet started. No specific calendar has been confirmed.

L’Canada Border Services AgencyASFC assures that she will fully participate in the audit of the GCRA system once it has been started . The agency has dealt with more than 26 million transactions through the contributions and revenue management systemCRAS dated June 20, which represents more than $ 35.8 billion in rights and taxes.

L’Canada Border Services AgencyASFC was the subject of an overwhelming report, last year, about the Application Application (new window). The office of the auditor general had concluded that it was impossible to know the real cost of the application, developed during the pandemic, due to the gaps in the agency’s financial documents.

The initial version of ArriveCan cost $ 80,000. The 177 subsequent updates exploded the bill to more than $ 59 million.