Air Canada breaks “voluntarily” the rules on the protection of passengers, estimates a defender of travelers

This text is a translation of an article by CTV News.

“At each stage. Furthermore, instead of trying to find a solution, we were told:” You can get a refund, please accept the refund. For example, ” We knew it was a way [pour Air Canada] To discharge his responsibility, ”said Britton.

According to the regulations for the protection of air transportation passengers of the Canada Transport Office. In addition, if an airline cannot re -make you on one of its flights after a cancellation, the Customer can choose a reservation on the next available flight operated by “any carrier”.

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The Britton family has found online the next flight available. Meanwhile, four tickets on a United Airlines flight from Naples which would finally allow them to go home.

When they air canada breaks “voluntarily” rules presented this option to an agent. However, the family of four was answered that Air Canada did not find the United Airlines tickets in its system.

“They said they didn’t have access to it, so we have constantly encountered this problem,” said Britton.

Stuck in Lisbon. Therefore, Portugal, Kyla Kumar also contacted CTV News after Air Canada refused to book a Delta Airlines flight to go home.

“An employee of Delta even said to me:” You know. Therefore, Air Canada must reserve a place on our flight if we are the next flight available. Similarly, ” But Air Canada’s agent clearly refused to reserve a flight on another company, ”said Kumar.

CTV News also received an audio recording from an Air Canada agent allegedly refusing to reserve a flight to. a client because there were only seats in available business class.

On the recording, air canada breaks “voluntarily” rules we hear a client say: “You are required to reserve this place for me.” The agent at the end of the line replies: “You must contact customer service to know why this option is not offered to you. because on our side, we must maintain the same cabin configuration.”

A defender of passengers believes that Canada knowingly breaks federal regulations for lucrative purposes.

“If business class is the only option available on the next flight. they must reserve a place for you in this class,” said Gabor Lukacs, president of Air Passenger Rights, at CTV News.

Mr. Lukacs even believes that there are “serious reasons” to bring criminal charges.

“Having a policy in force. asking agents to tell passengers” we do not do it “is a completely different matter. This is a deliberate and calculated attempt to bypass the law on Air Canada, “said Lukacs.

Aeronautical air canada breaks “voluntarily” rules analyst John Gradek believes that clearly ignoring the Air Transport Protection Regulations (APPR) is not a novelty for. Air Canada.

“Someone should contact the Canada Transport Office (OTC). ask them:” Well, the guys, how are you going to manage this case? “,” Suggested Mr. Gradek.

This is exactly what CTV National News did in an email sent this week. asking the CTA what it intended to do to hold Air Canada responsible for non-compliance with federal regulations on passenger protection.

“The CTA permanently monitors regulated entities in order to detect any case of non-compliance using various informal. formal application measures,” she said. “In particular with regard to the disturbances caused by the labor conflict at Air Canada. our team responsible for the application of the law actively examines the situation and will take the appropriate measures if necessary.”

However, defenders claim that, historically, the sanctions imposed by the CTA on air canada breaks “voluntarily” rules Canadian airlines are hardly more than a fingers.

“The suffering caused by Air Canada – not by the strike. but by the mismanagement of passengers – are immense,” said Lukacs.

Back home in Kelowna after a 24 -hour flight with two stops, Mr. Britton said there were other options that would have enabled his family to return earlier and with much less hassle.

“The CTA is supposed to be the regulatory organization that protects Canadian citizens. but these incidents occur and still, and no improvement has been made,” said Britton.

Before publishing this article, CTV News gave Air Canada for several days to answer our questions. The airline has not yet responded to our email.