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Air canada updates its goodwill:
Air Canada continues to accelerate the resumption of its activities and plans to deploy almost all of its network by Friday August 22.
The airline has updated its goodwill policy to cover reasonable additional accommodation costs. Similarly, personal expenses incurred by customers due to the labor conflict.
Special update policy – Air canada updates its goodwill
The special update policy applies to customers whose initial journey has been disrupted between August 15. For example, 23, 2025 inclusive and relies on the flexible reservation modification policy implemented earlier to cover transport costs.
“The exceptional commitment. However, expertise of our 40,000 Air Canada colleagues have enabled us to restore operations earlier than expected,” said Mark Nasr, Vice-President and Chief Operations of air canada updates its goodwill Air Canada. We now plan a return to a schedule very close to normal tomorrow. »»
“We present our most sincere apologies to all customers whose travel plans have been disrupted. And we are committed to rectifying the shooting for all customers, especially those who were blocked during their trip. »»
“Earlier this week. we made a special commitment to reimburse the costs of transported transport, including those incurred with other air, rail, land or maritime companies. »»
“Today, we take a new step by applying our policies to correct the situation. This updated plan includes reimbursement of reasonable accommodation, meals, necessary transport and other expenses. »»
Special policy in travel fees
- Customers who have undergone cancellations. delays between August 15 and 23 and who have made reasonable expenses for hotel stays, meals, land transportation or other expenses are eligible for reimbursement for members of their travel group.
- Complaints air canada updates its goodwill must be supported by receipts and submitted through the Air Company Customer Relations portal.
- Air Canada will treat complaints as quickly as possible. but due to the expected volume, it could take four to six weeks.
In the event that it is impossible for Air Canada to modify customer reservations. the company will cover the costs of transporting those whose flight planned during the period from August 15 to 23 has been canceled, and which had voluntarily taken other travel arrangements.
Additional information on exceptional expenditure and transport policies can be found at www.aircanada.com/action.
Further reading: Air Canada: The Federal orders return to work and enforceable arbitration – Air Canada | The government imposes a return to work – The construction environment is concerned about the increase in costs due to prices – Hockey Canada: the five accused who are not guilty of sexual assault – His promise to cut into the public service cost him his seat, said Hairyvre.
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