Belgium requires companies they inform their customers of automatic renewal of their subscriptions

The Council of Ministers recently approved a bill from Rob Beenders (Vooruit), Minister of Consumption. Therefore, This text obliges companies to inform their customers of automatic renewals of future contracts.

Main belgium requires companies they inform information

• A Beenders bill provides that companies must inform their customers of automatic renewals of upcoming contracts.
• They must communicate this information at least 15 days before the deadline at which you can oppose extension. for example by email.
• The regulations come into force a year after its publication in the Belgian instructor. Companies will thus have sufficient delay to adapt their internal processes, their systems and their communication practices.

In the news: A Beenders bill should better protect consumers against unwanted subscription renewals.

• The law obliges companies to inform their customers of automatic renewals of future contracts. Belgium is the first European country to impose this obligation on companies.
  • The federal government wants to take an important step towards maximizing consumer protection and their purchasing power.
• Beenders notes that many consumers feel frustrated belgium requires companies they inform when they find that their subscriptions are automatically renewed. especially for services they no longer need or that they no longer use. This is the case, for example, subscriptions to sports halls or applications for which you have to pay each month.
• “The new law now gives consumers time to terminate unwanted subscriptions and avoid unnecessary spending,” read the press release.

Companies must warn consumers 15 days in advance

Details: In accordance with the new law. companies that use automatic renewal clauses must clearly inform customers of upcoming contract renewals and their right to oppose it.

• This information must be provided at least 15 days before the termination date. Companies can use different communication channels, such as letters, emails or text messages, to pay this obligation.

And also this: The law does not yet come into force immediately.

• The legislation will come into force belgium requires companies they inform 12 months after its publication in the Belgian instructor. Additionally, Companies will thus have enough time to adapt their internal processes and their communication practices to the new regulations.
• Companies that do not comply with the law from that moment are exposed to fines. The same goes for foreign companies.